Billing FAQs: Spark

Spark billing for Netflix is currently available to eligible customers who sign up for a new account or rejoin through an active Spark promotion.

How can I pay for Netflix on my Spark bill?

To sign up for Spark billing with Netflix, you must qualify for an active Spark promotion. Billing eligibility is determined by Spark.

How do I check to see if I am billed on my Spark account?

To check if you are billed through Spark, visit the Membership and Billing section of your Netflix Account page.

You can also check with Spark to see if Netflix is a part of your service package.

Why is my Netflix billing date different from my Spark billing date?

Your service period is based on your Netflix billing date, which corresponds to the day you signed up for your Netflix account. You may receive your monthly partner bill on a different date from your Netflix billing date.

Netflix is a prepaid service. If your service plan with your billing partner is postpaid, this may also cause a mismatch in billing dates.

Visit your Account page to view your Netflix Billing details and current service period.

How do I change my method of payment?

If you no longer want to have Netflix charged to your Spark bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method.

If you would like to make changes to how you pay your Spark bill, please contact Spark directly.

How do I change my Netflix plan?

To learn how to change your plan, visit How do I change my plan? If you are unable to access your Netflix account, please see "I’m having trouble signing in to Netflix" below.

How do I cancel Netflix?

To learn how to cancel your Netflix account, visit How do I cancel Netflix? If you are unable to access your Netflix account, please see "I’m having trouble signing in to Netflix" below.

I’m seeing a Netflix charge on my Spark bill that I did not authorize.

Netflix is unable to provide refunds to accounts billed by Spark. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Spark for support. If you’d like to cancel your Spark-billed account, visit How do I cancel Netflix?

How do I contact Spark customer support?

You can contact Spark customer support at spark.co.nz/contactus.