Netflix Billing through Spark

Eligible customers can add Netflix to their Spark bill.

Use this article if a Netflix subscription charge is listed on your Spark bill. 

How can I pay for Netflix on my Spark bill?

Qualify for and redeem an active Spark promotional offer to automatically add Netflix to your Spark bill. Billing eligibility is determined by Spark.

How do I check if Netflix is billed through Spark?

Check the Membership & Billing section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Why is my Netflix billing date different from my provider's billing date?

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

Sign in to your account to view your Netflix billing details and current service period.

How do I change my payment method?

  1. Sign in to your Netflix Account

  2. Under Membership & Billing, select Update payment info.

  3. Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

How do I change my Netflix plan?

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

I’m having trouble signing in to Netflix

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “Sorry, we can't find an account with this email address,” follow the steps below.

  • If you are signed in to Netflix on a mobile or web browser:

    1. Go to your Account.

    2. Your Netflix account email is displayed under Membership & Billing.

      • From here you can Change account email, if necessary.

  • If you still can't sign in:

    1. Sign in to your Spark account (make sure you are signed out of Netflix).

    2. Select Recover Netflix email under Broadband options.

    3. You will be directed to a sign in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

There is an unauthorized Netflix charge on my bill


Netflix is unable to provide refunds to accounts billed through a third party. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, please contact your provider to request cancellation. 

How do I cancel Netflix?

You can cancel Netflix at anytime during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

How do I contact Spark customer support?

You can contact Spark customer support on their support site.