Accessing and updating information associated with your account

This article tells you how you can access and update information associated with your account.

Much of the data that we store about our members is easily accessible by logging into your account in a browser and clicking on the Account option. In nearly all cases, the information our members are looking for can be found on this page. If you cannot find the data you’re looking for in this manner, please contact privacy@netflix.com.

The Account page gives you access to information such as:

• Account Information - account owner information you have provided to Netflix, such as email and phone number (available under Membership & Billing or Security), as well as plan selection information (available under Plan Details or Membership).

• Notification Settings - your indicated preferences with respect to Netflix communications you wish to receive (available by profile under Notification settings.

• Privacy and Data Settings - your indicated preferences with respect to:

  • Matched Identifier Communications - your indicated preferences with respect to Netflix promotional communications on third party services (available by profile under Privacy and data settings).

  • Behavioral Advertising - if you subscribe to an ad-supported plan, your indicated preferences with respect to whether you would like ads selected based on behavioral advertising information (available by profile under Privacy and data settings, except for Kids profiles, for which we do not engage in behavioral advertising).

• Payment and Billing Information - payment details you have provided to Netflix and information about the charges we have made or attempted to make to your payment method for your subscription (available under Membership & Billing or Membership).

• Profiles - details of any profiles that have been created within your Netflix member account, including playback preferences (available by profile under Profile & Parental Controls or Profiles).

• Content Interaction History - a history of your Viewing activity and information regarding your interactions with content titles on Netflix, such as movies and TV shows you have rated (available by profile under Viewing activity).

• Access & device information - shows you details about signed-in devices that have been active on the account in the last 90 days.
  

You can edit the following personal information on your Netflix account through the Account page:

• email address

• method of payment

• phone number

You can also update your password, adjust your notification settings, and hide titles in your viewing activity.

You may also contact Customer Service for help changing the following information:

• name

• email address

• method of payment

• password

If you contact Customer Service, you must pass a verification process before our representatives can assist you with making any of these changes on the account.