Netflix Billing through Virgin Media

Eligible customers can add Netflix to their Virgin Media bill.

If Netflix is included in or added to your Virgin Media package, see Using Netflix with a Virgin Media Package.

How can I pay for Netflix on my Virgin Media bill?

Rejoin or sign up for a Netflix account on your Virgin Media set-top box. Billing eligibility is determined by Virgin Media.

How do I check if Netflix is billed through Virgin Media?

Check the Membership & Billing or Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Why is my Netflix billing date different from my provider's billing date?

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

How do I change my payment method?

Go to the Manage payment info page. You may need to sign in if you haven’t already.
Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

How do I change my Netflix plan?

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

I’m having trouble signing in to Netflix

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “Sorry, we can't find an account with this email address,” follow the steps below.

If you are signed in to Netflix on your Virgin Media set-top box:
1. Launch the Netflix app.
2. Select Get Help to view your Netflix account email.
  - You can change your email on netflix.com/account, or contact us for assistance.
If you are signed in to Netflix on a mobile or web browser:
1. Go to your Account.
2. Your Netflix account email is displayed under Membership & Billing.
  - For some accounts, select Security to see your Netflix account email.
3. From here you can Change account email, if necessary.
If you still can't sign in:
1. Sign in to your Virgin Media account (make sure you are signed out of Netflix).
  
  Note:
  
  If you do not know your Virgin Media login, please contact Virgin Media for assistance.
2. Select Netflix Account Recovery.
3. Select Recover Netflix Account.
4. You will be directed to a sign in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

There is an unauthorized Netflix charge on my bill

Netflix is unable to provide refunds to accounts billed through a third party. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, please contact your provider to request cancellation.

Why was my Netflix account canceled?

If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:

Do they see the last Netflix charge attempt? Can they explain why it was declined?
Are there enough available funds to cover the charge from Netflix?

How do I cancel Netflix?

You can cancel Netflix at anytime during your membership.