Netflix says 'We're having trouble playing this title right now.'

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

Uninstall Netflix

1. From the Xbox 360 Dashboard, go to Apps > My Apps.

2. Highlight the Netflix app.

3. Press the X button for app details.

4. Choose Delete > Yes.

Reinstall Netflix

1. From the Xbox 360 Dashboard, go to Apps.

2. Choose Netflix to download the app.

3. Try Netflix again.

1. Press the Guide button on your controller.

2. Select Settings.

3. Select System Settings.

4. Select Storage.

5. Highlight Memory Unit, Hard Drive, or USB Storage, then press Y on your controller.

6. Select Clear System Cache.

   • If you do not see Clear System Cache, check a different storage device.

7. When prompted to confirm storage device maintenance, select Yes.

8. Once you've successfully cleared the system cache, try Netflix again.

1. From the Xbox Dashboard, select Settings, then System.

2. Select Storage.

3. Select All Devices if present, or select the first device listed. This will most likely be Memory Unit, USB storage, or Hard Drive.

   Note:

   If you see multiple devices, repeat the following steps for each device.

4. Select Games and Apps.

5. Select Netflix.

6. Select Netflix Saved Game.

7. Select Delete.

8. Select Yes to confirm.

9. If you see Netflix Xbox 360 Game, select it, then select Delete and confirm.

10. If you see Netflix Title Update, select it, then select Delete and confirm.

11. Try Netflix again.

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Sign out > Yes.

3. Sign back in, then try Netflix again.

If your device is on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the menu that appears, select Sign out, Reset, or Deactivate.

1. Press and hold the power button on the front of the console until it powers down completely.

2. Unplug the power cable from the back of the console to disconnect the power brick from the console.

3. Press the power button on the console five times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

4. Plug the power cable back into the console.

5. Turn on the console using the power button.

6. Try Netflix again.

There might be an issue with the connection between your device and the TV.

To fix the problem:

1. Make sure you're using an HDMI cable.

2. Try reversing the ends of the HDMI cable.

3. Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.

4. Try connecting to a different HDMI port on your TV.

5. Try a new HDMI cable.

6. If available, try an HDMI port on another TV.

   • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.