Netflix says 'Sorry, we could not reach the Netflix service. (-1007)'
If you see an error on your Android phone or tablet that says
Sorry, we could not reach the Netflix service. Please try again later. (-1007).
It typically points to a network connectivity issue that is preventing the device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.
Go to Netflix.com on a web browser
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Using a different computer or mobile device, connect to the same Wi-Fi or network as the device having the issue.
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Open a web browser, then go to netflix.com/clearcookies and sign in to your Netflix account.
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If you get the error NSEZ-403, it means we can't connect your account to the Netflix service right now. Please try again later.
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If you don't get an error in your browser while doing this step, there may be a different issue. Contact us for more help.
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