I'm getting a black screen when launching the Netflix app on my Nook tablet.

If you're encountering a black screen when launching the Netflix app on your Nook Tablet, it typically points to information stored on your device that needs to be refreshed. In some cases, a factory reset may be needed. Follow the troubleshooting steps below to resolve the issue.

Restart your Nook Tablet

  1. Press the Power button and hold it down for 5 seconds.
  2. Tap the Power off button in the dialog box that appears on-screen.
  3. After the Nook has been completely powered off, press the Power button to turn it back on and launch the Netflix app.

Restore your Nook's default settings


  • Erasing and deregistering does not delete any of the content from your Barnes & Noble account. You will be able to re-download it even after erasing and deregistering.
  • Erasing and deregistering does delete any files you have transferred from your computer to your Nook Color. Be sure to back up these files before performing the steps below!
  1. Tap the white arrow at the bottom of the screen (in the middle of the Quick Nav bar).
  2. Tap the Settings icon.
  3. Tap Device Info.
  4. Tap Erase & Deregister Device.
  5. Tap Erase & Deregister Device again.
  6. Tap Reset NOOK.
  7. Once the Nook has reset itself and rebooted, follow the onscreen instructions to connect to your Barnes & Noble account.
  8. Try Netflix again.