Billing FAQs: Claro

Claro billing for Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin through the Claro website.

How can I pay for Netflix on my Claro bill?

To sign up for Claro billing with Netflix, you must sign up for a new account or rejoin through the Claro website. Billing eligibility is determined by Claro.

How do I check to see if I am billed on my Claro account?

To check if you are billed through Claro, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with Claro to see if Netflix is a part of your service package.

Why is my Netflix billing date different from my Claro billing date?

Your service period is based on your Netflix billing date, which corresponds to the day you signed up for your Netflix account. You may receive your monthly partner bill on a different date from your Netflix billing date.

Netflix is a prepaid service. If your service plan with your billing partner is postpaid, this may also cause a mismatch in billing dates.

Visit your Account page to view your Netflix Billing details and current service period.

How do I change my method of payment?

If you no longer want to have Netflix charged to your Claro bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your Claro bill, please contact Claro directly.

How do I change my Netflix plan?

To learn how to change your plan, visit How do I change my plan? If you are unable to access your Netflix account, please see "I’m having trouble signing in to Netflix" below.

How do I cancel Netflix?

To learn how to cancel your Netflix account, visit How do I cancel Netflix? If you are unable to access your Netflix account, please see "I’m having trouble signing in to Netflix" below.

I’m seeing a Netflix charge on my Claro bill that I did not authorize.

Netflix is unable to provide refunds to accounts billed by Claro. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Claro for support. If you’d like to cancel your Claro-billed account, visit How do I cancel Netflix?

If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

I’m billed by Claro and I’m having trouble signing in to Netflix.

If you’ve forgotten or are unsure of your password, visit Netflix.com/LoginHelp.

If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.

  1. Check to see if you are still signed in to Netflix on the device you used to sign up. If so, you can access your account information and update your email address.

  2. If you’re still unable to access your account:

    • Visit and sign in to the Claro website.

    • Click the email address recovery link at the bottom of the page.

    • You will be directed to a sign-in page with your email address auto-populated. You can sign in to your Netflix account from this page, and update your email address if necessary. If you need further assistance, you can contact Netflix for support and provide the service code found on the bottom of the page.

How do I contact Claro customer support?

You can contact Claro customer support at 787-775-0000.