If you forget or don't have access to your Netflix email or password, see the instructions below for iPhone, iPad, and iPod touch.
Make sure the email shown on your screen is correct.
Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click Show to see your password and confirm it is correct.
If you use iCloud Keychain to save passwords to your Apple account, you may need to remove your Netflix information from Keychain. If you need help, contact Apple Support.
From the Netflix app, tap Recover Password and reset your password by email or text message.
If you still can't sign in after resetting your password, continue troubleshooting below.