Can't sign in to Netflix

If you forget or don't have access to your Netflix email or password, see the instructions below for iPhone, iPad, and iPod touch.

Check your email and password

Make sure the email shown on your screen is correct.

Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click Show to see your password and confirm it is correct.

Remove saved passwords from iCloud Keychain

If you use iCloud Keychain to save passwords to your Apple account, you may need to remove your Netflix information from Keychain. If you need help, contact Apple Support.

Reset your password

From the Netflix app, tap Recover Password and reset your password by email or text message.

Note:
If you choose Sign out of all devices, it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still can't sign in after resetting your password, continue troubleshooting below.

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