The COVID-19 crisis has meant that thousands of our customer support agents are unable to work, or are now having to work from home. We’ve had to reduce our support hours so our wait times may be higher than normal. We’re working hard to provide the best support we can under the circumstances, and apologize for the delays you may be experiencing.
We’re offering live chat and online Help Center support globally. We have phone support available in some regions. Support services will vary depending on the country you’re in - and as we continue to adjust with what works best given the current crisis.
Your support is very important to Netflix. So we’re sorry for the inconvenience and appreciate your patience while we work through these issues.