Netflix Billing through Dish

Eligible customers can add Netflix to their Dish bill.

How can I pay for Netflix on my Dish bill?

Rejoin or sign up for a Netflix account on your Dish set-top box (eligible boxes only). Billing eligibility is determined by Dish.

Note:
You must add a payment method to your Dish eWallet to be eligible to pay for Netflix through Dish.

How do I check if Netflix is billed through Dish?

Check the Membership & Billing section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Why is my Netflix billing date different from my provider's billing date?

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

Sign in to your account to view your Netflix billing details and current service period.

How do I change my payment method?

  1. Sign in to your Netflix Account

  2. Under Membership & Billing, select Manage payment info.

  3. Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

How do I change my Netflix plan?

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

I’m having trouble signing in to Netflix

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “Sorry, we can't find an account with this email address,” follow the steps below.

  • If you are signed in to Netflix on your Dish set-top box:

    1. Launch the Netflix app.

    2. Select Get Help to view your Netflix account email.

  • If you are signed in to Netflix on a mobile or web browser:

    1. Go to your Account.

    2. Your Netflix account email is displayed under Membership & Billing.

      • From here you can Change account email, if necessary.

  • If you still can't sign in:

    1. Sign in to your Dish account (make sure you are signed out of Netflix).

    2. Select Movies & App Subscriptions.

    3. Select Netflix Account Recovery under Netflix.

    4. You will be directed to a sign in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

There is an unauthorized Netflix charge on my bill

Netflix is unable to provide refunds to accounts billed through a third party. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, follow the steps under "I'm having trouble signing in to Netflix" to locate a service code, then contact us for assistance.

Or you can cancel your Netflix membership on the Dish website.

Netflix account is on hold

Your account will go on hold if we do not receive payment from your provider. Please contact your provider to check your account status and ask the following questions:

  • Do they see the last Netflix charge attempt? Can they explain why it was declined?

  • Is your payment method on the account up to date?

  • Are there available funds to cover the Netflix charge?


You can remove the hold by resolving payment issues with your provider or by adding a new payment method to your Netflix Account. Once the hold is removed, your billing date will change.

Why was my Netflix account canceled?

If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:

  • Do they see the last Netflix charge attempt? Can they explain why it was declined?

  • Are there enough available funds to cover the charge from Netflix?

How do I cancel Netflix?

You can cancel Netflix at anytime during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

How do I contact Dish customer support?

You can contact Dish customer support at 1-800-333-3474 or by emailing dishcares@dish.com.