Netflix Playback Error NW-8-17

If you see an error that says,

We're having a problem connecting to Netflix. Please try again or visit: www.netflix.com/help. Code: nw-8-17

This messages usually points to an Internet connectivity problem that is keeping you from streaming on your device. Follow the troubleshooting steps below to resolve the issue.

Are you using a public, cellular, or satellite Internet connection?

If you are on a work, school, hotel, or hospital public WiFi:

  • Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.
  • Many public networks have limited bandwidth.

If you're using a cellular data network or satellite internet:

  • If possible, try a different network. Cellular data and satellite internet connections commonly have slower connections speeds than cable internet or DSL.

Troubleshoot Network Connection Issues

The issue you're experiencing is likely due to a connectivity problem. See our steps for troubleshooting problems connecting to Netflix.

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