Netflix Playback Error X7133-1957-105007

If you get the error code X7133-1957-105007, accompanied by a message that says,

Something Went Wrong... The sign in information you entered does not match an account in our records. Remember, your email address in not case-sensitive, but passwords are.

The Netflix sign-up process may not have been completed on the account you're trying to sign in with. Follow the steps below to resolve the issue.

  1. Verify your log in credentials from a computer.
  2. Once logged in, complete the sign up process. Once completed try Netflix again.
    • If you are unable to log in and you are positive you already have a Netflix account, try using a different email.
    • If you are still having trouble logging in, visit our Login Help page.
Want to contact us?
Start Live Chat

Are you a Netflix Member?

Wait time: less than 1 minute
Wait time: less than 1 minute