Netflix says 'An error occurred loading this content.'

If you see an error message that says

An error occurred loading this content. Try again later.

It typically points to a network connectivity issue that is preventing your Apple TV from accessing Netflix. Follow the troubleshooting steps below to resolve the issue.

Test the Internet connection on your Apple TV
  1. From the main Apple TV menu, navigate to Settings.
  2. Select General.
  3. Select Network.
  4. Select Test Network.
  5. Select OK.
  6. Select Yes.
  7. Select the download speed you expect from your internet connection.

If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

Powercycle your Apple TV
  1. Unplug your Apple TV and the TV it's connected to for at least 2 minutes.
  2. Plug both devices back in.
  3. Turn both devices back on.
  4. Try Netflix again.

Update the firmware on your Apple TV 2 or Apple TV 3
  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select Software Updates.
  4. Select Update Software/Update automatically.
  5. Select Download and Install.
  6. Once the update is complete, try Netflix again.​

Note: If your Apple TV displays the message "Your Apple TV is up to date" and you are on a version lower than 6.2.1, we recommend contacting Apple or visiting support.apple.com/HT202716 for support. To check your firmware version, follow the steps below.

  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select About.
  4. Verify that your software version is 6.2.1 or above.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.