“An error occurred loading this content. Try again later.” on Apple TV

This error typically occurs when the Apple TV is having trouble connecting to the Netflix service. To resolve this problem, follow the troubleshooting steps below.

Test the Internet connection on the Apple TV
  1. From the Apple TV main menu, navigate to Settings.
  2. Select General.
  3. Select Network.
  4. Select Test Network.
  5. Select OK.

If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

Powercycle the Apple TV
  1. Unplug the power cable either from the back of the Apple TV or from the wall.
  2. Wait 5 seconds and plug the device back in.

Try to play the title again after restarting your Apple TV

After you've restarted the Apple TV, you may need to sign out and back into your Netflix account if you're still seeing an error message when launching the app or when you start playback.

  1. Launch the Netflix app. If you get an error when launching the app:
    • Press the Play button on the Apple TV remote while the error is on your screen.
    • Select Deactivate/Sign out.
    • After you've signed out, enter your Netflix login information to sign back into Netflix.
  2. Try to play your movie or TV show. If you get an error when you start playback:
    • Press the Menu button on the Apple TV remote until you're on the "Who's Watching Netflix?" screen.
    • Select the Signout option from the menu.
    • After you've signed out, enter your Netflix login information to sign back into Netflix.

Update the firmware on your Apple TV
  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select Update Software.
  4. Select Download and Install.
  5. Once the update is complete, launch Netflix and attempt to stream again.​

Note: If your Apple TV displays the message "Your Apple TV is up to date" and you are on a version lower than 6.2.1, we recommend contacting Apple for support. To check your firmware version, follow the steps below.

  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select About.
  4. Select Software Version.
  5. Verify that your software version is 6.2.1 or above.

Troubleshoot network connection issues
If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

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