Zoomed or cropped video

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

1. Begin at the PlayStation home screen.

2. Go to Settings.

3. Select Display Settings.

4. Select Video Output Settings.

5. Select your TV to PlayStation connection (Component , Composite, or HDMI).

6. Select Automatic.

7. Select Yes to confirm the settings.

8. Follow the prompt to save the settings.

9. Select Finish to complete the video setup.

10. Try Netflix again.

If you have frequent video issues with every title you try to watch on Netflix, try the troubleshooting steps below. Your issue may be coming from the device you're using to stream, the TV or receivers you're streaming to, or the cables that connect them all together.

1. Streaming Device or TV:

   • If the picture is stretched or cut off, changing the screen resolution on the TV or streaming device may resolve the issue.

   • If the picture is too large or too small, try zooming in or out if your TV has that option.

2. Other equipment:

   • Bypass any receivers by connecting the streaming device directly to your TV.

     • You can do this by simply tracing the HDMI cable from the streaming device to wherever it's plugged in. Unplug the HDMI cable from any receiver it may be plugged into and plug it directly into the TV.

3. Cables

   • If you're using an HDMI cable, try reversing the ends, or try a new HDMI cable.

   • If you're connecting via an HDMI cable, try another HDMI port on your TV.

   • Switching from HDMI to a component or composite audio/video cable may correct some display issues.

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

There might be an issue with the connection between your device and the TV.

To fix the problem:

1. Make sure you're using an HDMI cable.

2. Try reversing the ends of the HDMI cable.

3. Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.

4. Try connecting to a different HDMI port on your TV.

5. Try a new HDMI cable.

6. If available, try an HDMI port on another TV.

   • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.