If you experience the error code N8106 154 5067, it typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.
Disable any proxies, VPN’s, or other software that might route your Internet traffic outside of your current region. For best results, we also recommend ensuring your device's network settings are set to Automatic.
Check your current IP address by visiting whatismyip.com. Note the x.x.x.x address at the top of the page.
Verify your IP address's location.
In North America, go to ARIN.net and enter the numeric address from Step 2 in the box located at the top right next to SEARCH Whois. Press the blue button to the right of the box.
In Latin America and the Caribbean, go to LACNIC.net and enter the numeric address from Step 2 in the search box and select Search.
In Europe, go to RIPE.net and enter the numeric address from Step 2 in the search box and select Search.
In Asia-Pacific, go to APNIC.net and enter the numeric address from Step 2 in the search box and select Go.
In Africa, go to AFRINIC.net and enter the numeric address from Step 2 in the search box and select Go.
You’ll now be presented with a long list of information explaining the company that owns your IP address. Scroll down until you see Country and make sure that it matches your current location.
If the country listed is correct, please contact customer service.
If the country listed is not correct, get in touch with your Internet Service Provider or Network Administrator and request an IP address that matches the country in which you’re located.
If you are unable to complete the above steps, please contact customer service by clicking on Start Live Chat or Call Us below for help determining if you are streaming from your correct region.
For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off your computer.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal state.
Turn your computer back on and try Netflix again.
If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.
Turn off your computer.
Plug your computer directly into your modem using an Ethernet cable.
Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
Turn on your computer and try Netflix again.
If this step gets you streaming again:
If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem. Contact whoever set up your home network for help resetting or re-configuring your router settings.
If you're still not able to stream:
If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.
If you were unable to complete this step:
We strongly recommend attempting to connect your computer directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.
If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:
If you are connecting with a Virtual Private Network or proxy service, disable it and connect directly with your home internet.
If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.
If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.
If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:
Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.
Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.
Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.
If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.