Netflix Error ui-113
Couldn't connect to Netflix. Please try again or restart your home network and streaming device. For more information visit netflix.com/nethelp.
Code: ui-113
This error happens when a network issue stops your device from reaching Netflix.
To fix the problem:
Restart your device
-
Turn off your device. If your device has a power cable, unplug it.
-
Make sure your device is completely off, not just in sleep or standby mode.
-
Leave your device off for 15 seconds.
-
Turn on your device and try Netflix again.
Sign out of Netflix
-
Go to the Netflix home screen, then go left to open the menu.
-
At the bottom, select Get Help > Sign out > Yes.
-
Sign back in, then try Netflix again.
If your device is on an error screen:
-
Select More Details.
-
Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
-
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
-
On the menu that appears, select Sign out, Reset, or Deactivate.
Restart your home network
-
Turn off your device, then unplug your modem and router from power.
-
After 30 seconds, plug in your modem and router.
-
Wait 1 minute, then turn on your device.
-
Try Netflix again.
Go to Netflix.com on a web browser
-
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
-
Open a web browser and go to netflix.com/clearcookies.
-
From the top right, click Sign In.
-
Sign in to your Netflix account.
-
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
-
If you don't get an error, continue to the next steps.
-
Contact your internet service provider
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
-
Check for an internet outage in your area.
-
Fix common router or modem issues and incorrect network settings.
-
Restart or reset your network's connection.
While talking with your ISP, let them know:
-
Whether the issue happens only on one device, or other devices on the same network.
-
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
-
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
-
Try playing Netflix again to make sure the problem is fixed.