My PlayStation is stuck on the Netflix loading screen.

This issue is usually caused by an interrupted Internet connection to our service. Follow the troubleshooting steps below to resolve the issue.

Steps for PS3

Are you streaming from a cellular or satellite connection?
Your service may not support streaming, or may not meet the minimum streaming requirements.
  • Switch to a wireless network and play your movie or TV show again.

Check the date and time settings

If the date and time of your device is significantly different from the current date and time, you will have a problem playing your video.

  1. From the main menu, navigate to Settings.
    • If you're not already at the main menu, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the home screen.
  2. Select Date and Time Settings.
  3. Select Date and Time.
  4. Click Set via Internet.

Restart the device
  1. Unplug your device from power for at least 10 seconds.
  2. Plug your device back in.
  3. Turn your device on with the power button.

Deactivate and Reconnect the PlayStation 3 to Your Netflix Account
  1. Begin from the PS3 Home Screen.
    • If you're not already at the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes to return to the home screen.
  2. Navigate to the TV/Video Services section and highlight Netflix.
  3. Press X.
  4. Immediately after pressing X, press both Start and Select and continue to hold them down until a message appears asking Do you want to reset your Netflix settings and re-register?
  5. Select Yes.
  6. Enter the email address and password for your Netflix account.

Powercycle your home network
  1. Turn off your device and unplug both your router and modem for 20-30 seconds.
  2. Plug in your modem and wait until no new indicator lights are blinking on.
  3. Plug in your router and wait until no new indicator lights are blinking on.
  4. Turn on your device and attempt to stream again.

Steps for PS4

Are you streaming from a cellular or satellite connection?
Your service may not support streaming, or may not meet the minimum streaming requirements.
  • Switch to a wireless network and play your movie or TV show again.

Check the date and time settings

If the date and time of your device is significantly different from the current date and time, you will have a problem playing your video.

  1. From the main menu, navigate to Settings.
    • If you're not already at the main menu, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the home screen.
  2. Select Date and Time Settings.
  3. Select Date and Time.
  4. Click Set via Internet.

Restart the device
  1. Unplug your device from power for at least 10 seconds.
  2. Plug your device back in.
  3. Turn your device on with the power button.

Reinstall the Netflix application
  1. Begin from the PS4 Home Screen.
    • If you're not already at the home screen, hold the PS button in the middle of the controller, select Close Application, then select OK to return to the home screen.
  2. Navigate to the TV & Video section and highlight Netflix.
  3. Press the Options button on the Playstation controller.
  4. Select Delete.
  5. Select OK.
    • Once Netflix has been deleted, the icon will still appear on your PS4's Home screen.
  6. Select the Netflix icon. The PlayStation store will launch.
  7. Select the Download icon.
  8. Once Netflix has finished downloading, select Start.
  9. Select Sign In on the Welcome screen.
    • You may be prompted to sign in to your PlayStation Network (PSN) account first.
  10. Enter your Netflix email address and password.

Powercycle your home network
  1. Turn off your device and unplug both your router and modem for 20-30 seconds.
  2. Plug in your modem and wait until no new indicator lights are blinking on.
  3. Plug in your router and wait until no new indicator lights are blinking on.
  4. Turn on your device and attempt to stream again.

Wait time: 3 minutes