I can't sign out on my Apple TV.
If you are repeatedly returned to the sign out or restart membership page when you try to sign out on your Apple TV, it typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
Note:
This error only occurs on Apple TV 2 and Apple TV 3. If you experience this error on Apple TV 4 or Apple TV 4K, please contact customer service.
Reset all settings on your Apple TV
These steps will erase your Apple TV, reset saved settings, and clear data stored on your device, such as your Netflix login and your Wi-Fi name and password. Make sure to have this information ready, and follow these steps only if other
steps haven't fixed the issue.
To fix the problem:
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Follow Apple's steps to reset or restore your Apple TV to its factory settings.
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After resetting your Apple TV and finishing the initial setup, try Netflix again.
What should I do next?
If you continue to experience this error after performing a full factory reset, there may be an unrecoverable issue with your device. Reach out to your device manufacturer for more assistance.