How to use Netflix on your Amazon Fire TV device

Use this article to learn about Netflix features on your Amazon Fire TV device and how to set up, sign out, or delete the app.

Netflix Features
Set Up Netflix
Sign Out of Netflix
Delete Netflix
Netflix in Ultra HD

Voice controls

In some regions, you can use voice controls using Alexa to interact with Netflix. This feature requires an Amazon Voice Remote or other Alexa-enabled device (for example, Amazon Echo).

Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution.

Device Series

Resolution

Subtitles & Audio

Fire TV (1st generation)

1080p HD

Subtitles, alternate audio, 5.1 surround sound

Fire TV (2nd generation)

4K Ultra HD

Subtitles, alternate audio, 5.1 surround sound

Fire TV (3rd generation)

4K Ultra HD

Subtitles, alternate audio, 5.1 surround sound

Fire TV Cube (1st generation)

4K Ultra HD

Subtitles, alternate audio, 5.1 surround sound, Dolby Atmos

Fire TV Cube (2nd generation)

4K Ultra HD

Subtitles, alternate audio, 5.1 surround sound, Dolby Atmos

Fire TV Stick (1st generation)

1080p HD

Subtitles, alternate audio, 5.1 surround sound

Fire TV Stick (2nd generation)

1080p HD

Subtitles, alternate audio, 5.1 surround sound

Fire TV Stick (3rd generation)

1080p HD

Subtitles, alternate audio, 5.1 surround sound, Dolby Atmos

Fire TV Stick Basic Edition

1080p HD

Subtitles, Alternate Audio, 5.1 Surround Sound

Fire TV Stick Lite

1080p HD

Subtitles, alternate audio, 5.1 surround sound

Fire TV Stick 4K

4K Ultra HD

Subtitles, alternate audio, 5.1 surround sound

Fire TV Stick 4K Max

4K Ultra HD

Subtitles, alternate audio, 5.1 surround sound, Dolby Atmos

Fire TV 4-Series smart TV

4K Ultra HD

Subtitles, alternate audio, 5.1 surround sound

Fire TV Omni Series smart TV

4K Ultra HD

Subtitles, alternate audio, 5.1 surround sound

Anker Nebular Soundbar Fire TV Edition

4K Ultra HD

Subtitles, alternate audio, 5.1 surround sound

TCL Alto 8+ Soundbar Fire TV Edition

4K Ultra HD

Subtitles, alternate audio, 5.1 surround sound

To connect your Amazon Fire TV device to your Netflix account, begin from the home screen.

  1. From the main screen, select Search.

  2. Type "Netflix," then select Netflix.

  3. Select Netflix.

  4. Select Free or Download.

  5. When the download completes, select Open and follow the instructions on the screen.

To disconnect your Amazon Fire TV device from your Netflix account, begin from the home screen.

  1. Select Settings.

  2. Select Applications.

  3. Select Manage All Installed Applications.

  4. Scroll down and select Netflix.

  5. Select Clear Data.

To uninstall the Netflix app on your Amazon Fire TV device, begin from the home screen.

  1. Select Settings.

  2. Select Applications.

  3. Select Manage All Installed Applications.

  4. Select Netflix.

  5. Select Delete or Uninstall.

Netflix is available in Ultra HD on select Amazon Fire TV devices (see list in "Netflix Features" above).

To stream in Ultra HD, you'll need:

  • Device requirements:

    • Amazon Fire Smart TV: a model that supports 4K UHD.

    • Amazon Fire TV sticks: A 2014 or newer Ultra HD TV that is capable of streaming Ultra HD content at 60 Hz, connected to your Fire TV device via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A Netflix plan that supports streaming in Ultra HD.

  • A steady internet connection speed of 15 megabits per second or higher.

  • Streaming quality set to Auto or High.

If you don’t get Ultra HD on your Fire TV device, follow these steps to make sure your device has the right display settings:

  1. From the Amazon home, screen go to Settings > Display & Sounds > Display.

  2. Open the Video Resolution section.

  3. Select Auto (up to 4K Ultra HD).

    Note:
    If you see an Auto option, but not Auto (up to 4K Ultra HD), check whether your Amazon Fire TV device meets the Ultra HD requirements above.
  4. Try Netflix again.

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