Netflix Error 1007

If you experience the error code 1007 on your iPhone, iPad, or iPod touch, often accompanied by the following message:

There is a problem connecting to Netflix. Please try again later. If the problem persists, check that your device has the correct date and time and restart the Netflix application.

It typically points to information stored on your device that needs to be refreshed, or to a network connectivity issue. Follow the troubleshooting steps below to resolve the issue.

Test your internet connection

You can test your device's connection to the internet by attempting to visit a webpage, such as netflix.com.

If Safari says it cannot open the page because your device is not connected to the internet, you may be experiencing a connectivity issue that will require troubleshooting your home network or your device's connection to the internet. See Apple's support site for more help.

Once you're connected to the internet, try Netflix again.

Reset the Netflix app

Refresh any outdated Netflix information stored on your iOS device by resetting the app.

  1. From the Home screen, select Settings.

  2. Swipe down until you locate the Netflix app.

  3. Select Netflix.

  4. Slide the Reset toggle to the On position.

  5. Press the Home button to return to the Home screen.

  6. Press the Home button twice and swipe right until you locate the Netflix app.

  7. Swipe up on the Netflix app to close your session.

  8. Press the Home button twice to return to the Home screen.

  9. Try Netflix again.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the Sleep/Wake button until the red slider appears.

  2. Drag the slider to turn your device completely off.

  3. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  4. Once your device powers on, try Netflix again.

Reinstall the Netflix app

Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it.*

  1. From the main menu, press and hold the Netflix app on the Home screen until it shakes.

  2. Tap the X in the top left corner of the Netflix icon, then tap Delete.

    • Once deleted, press the Home button to stop the shaking.

  3. Enter the App Store and search for "Netflix."

  4. Select the free Netflix app from Netflix, Inc.

  5. Tap the cloud icon. You will need to enter your iTunes password to install the app.

  6. Once installed, tap the Netflix icon.

  7. Enter the email and password for your Netflix account and tap Sign In.

  8. Try Netflix again.

*Deleting the Netflix app will also delete any titles you have downloaded to the device.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Try a different network

If possible, connect your iOS device to a different network to rule out home network configuration problems as the cause of your issue. To choose a different wireless network:

  1. Press the Home button on your device.

  2. Select the Settings app.

  3. Select Wi-Fi from the Settings menu.

  4. Select a different network and connect to it.

  5. Once you are connected, try Netflix again.

  6. If you are unable to use a different internet connection or if this does not resolve the issue, contact your internet service provider for further assistance.

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