Netflix Playback Error 1012 on Apple Devices

The error you're seeing is typically caused by:

  • An issue with the Netflix application itself
  • An issue with some Netflix account information stored on the device
  • An issue connecting to the Internet from your device

In some cases, this error code may be accompanied by the following error message:

There is a problem connecting to Netflix. Please try again later (1012).

To fix this error, follow the steps below for your Apple TV or Apple Mobile device.

Reboot your device
Turn your iPad, iPhone or iPod touch off and wait for 10 seconds before turning it back on.

Reinstall the Netflix application
  1. From the main menu, touch and hold the Netflix app on the Home screen until it jiggles.
  2. Tap the X in the top left of the Netflix icon, then tap Delete.
  3. Enter the App Store, search for "Netflix" and select the free Netflix app from Netflix, Inc.
  4. Tap the Install button. You will need to enter your iTunes password to install the app.
  5. Once installed, tap the Netflix icon.
  6. Enter the email and password for your Netflix account and tap Sign In.

Test the Internet Connection

Make sure your iPad, iPhone or iPod touch has an Internet connection by attempting to visit a website (such as in a web browser (such as Safari). If the page doesn't load, or is slow to load, try turning your device's WiFi connection off and then back on. If you're still not able to connect, you may have Internet connection issues.

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