Netflix Error S7363-1260-0000230D

If you experience the error code S7363-1260-0000230D on your Mac computer, often accompanied by the following message:

There was an unexpected error. Please reload the page and try again.

It typically points to a DRM issue. Follow the troubleshooting steps below to resolve the issue.

Digital Rights Management (DRM) is software for authorizing the playback of copyrighted material. It is intended to protect copyrighted material from piracy, and is used in both physical DVDs and TV shows and movies that are available to watch instantly.

Quit open media players

Close other open programs such as YouTube, iTunes, and QuickTime.

  1. Select the Apple icon in the upper left corner of the screen.

  2. Select Force Quit.

  3. Select any media players that are still running (such as QuickTime or iTunes) and select Force Quit.

  4. Quit Safari and then restart it.

  5. Try Netflix again.

Restart your computer

  1. Shut your computer down completely and restart it.

  2. Try Netflix again.

Use an alternate browser

You will need to open a different browser to continue watching Netflix. Compatible browsers can be found in Where can I download a supported browser?.