Netflix says The Netflix Services Have Experienced an Internal Error

If you are watching on your Roku and you get an error message that says, "The Netflix services have experienced an internal error", try these steps:

  1. Exit the Netflix app.
  2. Open the Netflix app and try to play any movie or TV show.

If you are still unable to play a movie or TV show try the following:

  1. Unplug the power from the Netflix-ready device, as well as your modem and router. After a minute or so, plug the devices back in, wait for them to start back up, and try Netflix again.
  2. If you're still getting the error, try disconnecting and reconnecting your device from the Netflix account.

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