Netflix says 'The Netflix services have experienced an internal error.'

If you see an error message that says

The Netflix services have experienced an internal error

It typically points to information stored on your Roku that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.


Ensure your network supports streaming

If you are on a work, school, hotel, or hospital public Wi-Fi network:

  • Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.
  • Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite internet:

  • If possible, try a different network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL.

Restart the Netflix app

  1. Exit the Netflix app.
  2. Open the Netflix app and try to stream again.

Deactivate and reactivate the Netflix app
  1. Press the Home button to navigate to the Roku home screen.
  2. Highlight the Netflix app and press the star key on the remote.
  3. Select Remove channel.
  4. Select Remove channel again to confirm.
  5. From the home screen, select Streaming Channels.
  6. Select Movies & TV.
  7. Select Netflix.
  8. Select Add Channel.
  9. Select Go to channel.
  10. Sign in to your account and try Netflix again.


Restart your home network
  1. Unplug your Roku from power.
  2. Unplug both your modem and router and wait 30 seconds.
  3. Plug in your modem and wait until no new indicator lights are blinking on.
  4. Plug in your router and wait until no new indicator lights are blinking on.
  5. Plug in your Roku and try Netflix again.