Netflix says "The Netflix services have experienced an internal error."

If you see an error message that says,

The Netflix services have experienced an internal error

It typically points to information on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Ensure your network supports streaming

If you are on a work, school, hotel, or hospital public Wi-Fi network:

  • Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.
  • Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite Internet:

  • If possible, try a different network. Cellular data and satellite Internet connections commonly have slower connection speeds than cable Internet or DSL.

Restart the Netflix app

  1. Exit the Netflix app.
  2. Open the Netflix app and try to play any movie or TV show.

Deactivate and reactivate the Netflix app
  1. Press the Home button to navigate to the Roku home screen.
  2. Highlight the Netflix app and press the star key on the remote.
  3. Select Remove channel.
  4. Select Remove channel again to confirm.
  5. From the home screen, select Streaming Channels.
  6. Select Movies & TV.
  7. Select Netflix.
  8. Select Add Channel.
  9. Select Go to channel.
  10. Sign in to your account and try Netflix again.

Refresh your device and network

  1. Unplug the power from your Roku, as well as your modem and router. After about a minute, plug the devices back in, wait for them to start back up, and try Netflix again.