The disc I got from Netflix won't play.
Note: DVDs and the Queue feature are only available in the US.
If you're having trouble playing the DVD or Blu-ray disc you received from Netflix, remove the disc from your player and follow the steps that best describe the disc below.
Disc is dirty or scratched
- If the disc is dirty or scratched, try cleaning it with a soft cloth and lukewarm water.
- Dry the disc completely and try to enjoy the title again.
- If the issue persists, please report the problem so we can send you a replacement immediately.
Disc is visibly damaged
If the DVD is cracked, please report the problem so we can send you a replacement immediately.
No visible damage to the disc