DRM playback and compatibility issues

DVDs are only available in the US.

Digital Rights Management (DRM) is software for authorizing the playback of copyrighted material. It is intended to protect copyrighted material from piracy, and is used in both physical DVDs and TV shows and movies that are available to watch instantly. Most of the time, you won’t even notice DRM. When DRM works correctly, the player decodes the protection and begins playback.

Title or disc does not play

  • Cinavia errors can prevent discs from playing properly. If you experience a Cinavia error, please see Cinavia error on DVD or Blu-ray player.

  • DRM will likely consider disc copying software on a computer to be a threat. If you have this kind of software on your computer, try playing your disc on a different computer or DVD/Blu-ray player.

  • If the firmware on your player or computer is out of date, it may be unable to read DRM on newer discs. Generally, you just need to update your player’s firmware to resolve this problem. If you need help with this, please contact your player’s manufacturer.

  • If your player is connected through another system (such as an entertainment system or stereo), the DRM software might think you are trying to copy the movie. Try connecting your player directly to your TV.

  • If all else fails, try using a different player.

Common symptoms of DRM issues

  • The title plays but there is no sound.

  • Sometimes there will be background sound, but no dialog.

  • The disc plays previews but will not play the movie.

  • The disc becomes stuck on a loading screen or on the title page.

  • Scenes play out of order or the movie stops suddenly in the middle of playback.

  • The movie freezes or skips.

    Scratches or dirt may also cause this issue. If the disc is damaged or dirty, see Netflix disc is damaged or does not play.
  • The picture is distorted, strangely colored, or pixelated.

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