Netflix says 'Sorry, we could not reach the Netflix service. (-14)'
If you see an error on your Android phone or tablet that says
Sorry, we could not reach the Netflix service. Please try again later. (-14)
It usually means there's a problem with your network connection. Follow the troubleshooting steps below.
Go to Netflix.com on a web browser
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Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
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Open a web browser and go to netflix.com/clearcookies.
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From the top right, click Sign In.
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Sign in to your Netflix account.
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If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
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If you don't get an error, continue to the next steps.
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Sign out of Netflix
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Open the Netflix app.
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In the lower right, tap My Netflix
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In the upper right, tap the Menu
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Tap Sign Out
, then tap Sign Out to confirm. -
Sign back into your Netflix, then try again.
Clear the Netflix app data
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Go to your device's home screen or apps list.
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Tap and hold the Netflix app, then tap App info.
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Tap Storage & cache > Clear storage > OK.
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Try Netflix again.