Netflix Error U7111-1331-4027

If you experience the error code U7111-1331-4027 on your Windows 10 computer, often accompanied by the following message:

Whoops, something went wrong...
Unexpected ErrorThere was an unexpected error.
Please reload the page and try again.

It typically points to information stored on your browser that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Sign out of Netflix

  1. From the Netflix app, select More Options icon in the top right.

  2. Select Sign Out.

  3. Select Sign Out again to confirm.

  4. Sign back in and try Netflix again.

Uninstall and reinstall the Netflix app

Uninstall the Netflix app

  1. From the Start menu, type Netflix.

  2. Right-click on or tap and hold the Netflix app.

  3. A popup will appear. Select Uninstall.

  4. Select Uninstall again.

Reinstall the Netflix app

  1. From the Start menu, select Store.

  2. Select Search from the upper right corner of the screen.

  3. Type Netflix in the search box and press Enter.

  4. Select Netflix from the results.

  5. Select Install.

    • If you are prompted to sign in, sign in with your Microsoft information.

  6. Once installation is complete, launch the app and try Netflix again.

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