Netflix Playback Error W8156-C0262500

The error you're seeing is typically caused by:

  • An system update needed on the device
  • An issue with stored information or settings on the device

Follow the troubleshooting steps below to resolve this issue.

Perform Windows Updates

You may need to install important updates to resolve your issue.

  1. Go to the Charms Menu by pressing the Windows Key + C.
  2. Select Everywhere from the drop-down menu.
    • If you do not have a drop-menu continue to step 3.
  3. Search for "WUAPP."
  4. Select the WUAPP App.
  5. Select Check for Updates.
  6. Select Install Important Updates.
  7. Once the updates are installed, try Netflix again.

Ensure you have an up to date Windows 8 graphics driver

You may need to obtain a graphics driver compatible with Windows 8. If you are unsure how to do this, contact your computer manufacturer for further assistance.

  • If there is no graphics driver compatible with Windows 8 available for your computer, play in desktop mode.
  • If you have updated to the most recent graphics driver compatible with Windows 8 and are still experiencing this error, contact us via the help center link below.

Disable Hyper V if you have an AMD graphics card

Hyper V is used to create and run virtual machines on Windows 8. There is currently a known compatibility issue with Hyper V and AMD graphics drivers on Windows 8. If you have a graphics card from AMD, using Netflix from a web browser in desktop mode should allow you to stream until the issues with Hyper V are resolved.

In the meanwhile, if you prefer to stream in the Windows 8 App, you will need to turn off Hyper V.

  1. Select Search from the Charms bar.
  2. Highlight Apps and type cmd.
  3. Right-click on Command Prompt.
  4. Select Run as Administrator.
  5. Click Yes if prompted by User Account Control.
  6. Type bcdedit /set hypervisorlaunchtype off into the command prompt.
    • If the command is input successfully, you should see a message stating The operation completed successfully.
  7. Reboot your computer and launch the Netflix application.

If you do not run virtual machines on your computer, it's unlikely that you will notice any difference in performance with Hyper V turned off, but you can always re-enable Hyper V if you need it.

To re-enable Hyper V:

  1. Select Search from the Charms bar.
  2. Highlight Apps and type cmd.
  3. Right-click on Command Prompt.
  4. Select Run as Administrator.
  5. Click Yes if prompted by User Account Control.
  6. Type bcdedit /set hypervisorlaunchtype auto into the command prompt.
    • If the command is input successfully, you should see a message stating The operation completed successfully.
  7. Reboot your computer to finish re-enabling Hyper V.

Wait time: less than 1 minute