Netflix Playback Error W8156-C0262500

The error you're seeing is typically caused by:

  • An issue with stored information or settings on the device
  • An issue with the device connecting to your Network

Follow the troubleshooting steps below to resolve this issue.

Perform Windows Updates
  1. Swipe in from the right edge of the screen, then tap Settings.
    • If you're using a mouse, point to the lower-right corner of the screen, then click Settings.
  2. In the lower right corner of the screen, tap or click Change PC settings.
  3. Tap or click Update and recovery.
  4. The Windows Update selection should then be selected by default.
  5. Tap or click Check now.
  6. Follow the prompts to install all recommended and optional updates.
  7. Restart your device.
  8. Try Netflix again.

Ensure you have an up to date Windows 8 graphics driver
  • You may need to obtain a graphics driver compatible with Windows 8. If you are unsure how to do this, contact your computer manufacturer for further assistance.
    • If there is no graphics driver compatible with Windows 8 available for your computer, play in desktop mode.
    • If you have updated to the most recent graphics driver compatible with Windows 8 and are still experiencing this error, contact us via the help center link below.

Disable Hyper V if you have an AMD graphics card

Hyper V is used to create and run virtual machines on Windows 8. There is currently a known compatibility issue with Hyper V and AMD graphics drivers on Windows 8. If you have a graphics card from AMD, using Netflix from a web browser in desktop mode should allow you to stream until the issues with Hyper V are resolved.

In the meanwhile, if you prefer to stream in the Windows 8 App, you will need to turn off Hyper V.

  1. Select Search from the Charms bar.
  2. Highlight Apps and type cmd.
  3. Right-click on Command Prompt.
  4. Select Run as Administrator.
  5. Click Yes if prompted by User Account Control.
  6. Type bcdedit /set hypervisorlaunchtype off into the command prompt.
    • If the command is input successfully, you should see a message stating The operation completed successfully.
  7. Reboot your computer and launch the Netflix application.

If you do not run virtual machines on your computer, it's unlikely that you will notice any difference in performance with Hyper V turned off, but you can always re-enable Hyper V if you need it.

To re-enable Hyper V:

  1. Select Search from the Charms bar.
  2. Highlight Apps and type cmd.
  3. Right-click on Command Prompt.
  4. Select Run as Administrator.
  5. Click Yes if prompted by User Account Control.
  6. Type bcdedit /set hypervisorlaunchtype on into the command prompt.
    • If the command is input successfully, you should see a message stating The operation completed successfully.
  7. Reboot your computer to finish re-enabling Hyper V.

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