M1 billing for Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin on the M1 website.
To sign up for M1 billing with Netflix, you must select M1 as your payment method when you sign up for or rejoin Netflix on the M1 website. Billing eligibility is determined by M1.
To check if you are billed through M1, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
You can also check with M1 to see if Netflix is a part of your service package.
If you no longer wish to have Netflix charged to your M1 bill and want to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you would like to make changes to how you pay your M1 bill, please contact M1 directly.
Netflix is unable to provide refunds to accounts billed by M1. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact M1 for support. If you’d like to cancel your M1-billed account, visit How do I cancel Netflix?
If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you’ve forgotten or are unsure of your password, visit Netflix.com/LoginHelp.
If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.
Check to see if you are still signed in to Netflix on the device you used to sign up. If so, you can access your account information and update your email address.
If you are still unable to access your account:
Contact M1 and tell the agent you need help recovering your Netflix login information.
Be prepared to give the agent the email address you wish to use for Netflix.
The agent will follow their internal processes, and within 1-2 days your email address will be updated and you will receive a Netflix email guiding you to reset your password.
You can contact M1 customer support 24 hours a day by dialing 1627 from within Singapore.