Netflix Error N8007

The error you're seeing is related to the Silverlight plug-in, which Netflix uses to play TV shows and movies on your computer.

This error is usually caused by one of three things:

  • A computer setting preventing Silverlight from storing files it needs to play your TV show or movie

  • An issue with the Silverlight plug-in itself

  • An issue with the content you're trying to play

Follow the troubleshooting steps below to resolve the issue.

Steps for Windows
Steps for Mac

The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues on computers running Windows 7 or later. Netflix recommends using the Microsoft Fix It Tool to resolve this error.

Fix it

Microsoft Fix It logo

If the Fix it Tool didn't clear the error, or if you're running Windows XP or Vista, try the troubleshooting steps below.

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox, or Opera and try Netflix again. Before you download, ensure your computer meets the following system requirements:

  • Google Chrome requires Windows 7 or later.

  • Mozilla Firefox requires Windows Vista or later.

  • Opera requires Windows Vista Service Pack 2 or later.

Troubleshoot your browser

  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.

    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen.

    2. Select Sign In to sign back in and play your TV show or movie again.

  2. Restart your browser
    Sometimes restarting your browser can clear this issue.

    • Quit your browser, restart it, and play your TV show or movie again.

  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:

    • Google Chrome on Windows XP Service Pack 2 or later.

    • Mozilla Firefox on Windows Vista or later.

    • Opera on Windows Vista Service Pack 2 or later.

Turn off private browsing, sandbox or Incognito mode

Private browsing, also called sandbox mode or Incognito mode, prevents Netflix from using cookies to store information needed to stream video from our service. It may also force the Microsoft Silverlight plug-in used by Netflix.com to install every time you launch your browser.

Internet Explorer:

Internet Explorer may have private browsing set to enabled at all times. The following instructions are for Internet Explorer 8, but may work for other versions. If you are unable to locate Group Policy Editor, skip to the next step.

  1. Open the Group Policy Editor

    • Go to Start, type gpedit.msc into the search box and press Enter.

  2. Navigate to Computer > Administrative Templates > Windows Components > Internet Explorer > InPrivate.

  3. In the Setting pane, select Turn Off Private Browsing.

  4. Select Edit Policy Setting and make sure the radio button Turn off InPrivate Browsing is enabled/filled.

  5. Select OK.

Firefox:

  1. Close the Firefox browser and reopen it.

  2. Try Netflix again.

Chrome:

  • To turn off Incognito mode, simply close your browser window and reopen Chrome from your Start menu.

Make sure application storage is turned on

The Microsoft Silverlight plug-in requires application storage to be turned on to stream TV shows and movies from Netflix.com.

  1. ​Right-click on the error message and select Silverlight.

    • If you are using a touchscreen device, you may need to connect an external keyboard and mouse to complete this step.

  2. Select the Application Storage tab.

  3. Make sure the Enable application storage box is checked.

  4. Select Ok to close the window.

  5. Try Netflix again.

Make sure your Windows user account can access Netflix.com

The Microsoft Silverlight player that Netflix.com runs on requires your Windows user account to have administrative rights.

To confirm your account has admin rights, try the following troubleshooting steps:

Run browser as Administrator

  1. Quit all open browsers - including this window! You may want to print the following steps.

  2. Click on the Start menu in the lower left corner of your screen.

  3. Select All Programs.

  4. From the items listed, right-click (or press and hold on touchscreen devices) on your preferred browser icon (Netflix supports Internet Explorer, Firefox, and Google Chrome).

  5. Select Run as Administrator.

  6. If prompted, select Allow.

  7. Use this newly opened window to try Netflix again.

    • Attempting to stream again from the original browser window will likely result in the same error.

    • If these steps got you streaming again, your account does not have administrative rights. Talk to your computer manufacturer/administrator to add administrative rights to your account.

Sign in as another Windows user

  • If you are able to play your TV show or movie while signed in as another Windows user, the new user account has the needed permissions to use the Silverlight player.

Clear the Silverlight temporary files on Windows XP

Note:
Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files.
  1. Quit all open browsers - including this window! You may want to print the following steps.

  2. Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window.

  3. Type %userprofile% and select OK.

  4. Open the Local Settings folder.

    • If you do not see the Local Settings folder, you may need to enable hidden files and folders:

      1. Click Tools.

      2. Click Folder Options.

      3. Click the View tab.

      4. Select Show Hidden Files and Folders.

      5. Click OK.

      6. Now open the Local Settings folder.

        Note:
        If you enable Show Hidden Files and Folders, make sure to change back to Do Not Show Hidden Files and Folders when you are through with the steps below.
  5. Open the Application Data folder.

  6. Open the Microsoft folder.

  7. Open the Silverlight folder.

  8. Right click on the is folder and choose Delete.

  9. Open your web browser and try Netflix again.

Clear the Silverlight temporary files on all other supported Windows versions

Note:
Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files.
  1. Quit all open browsers - including this window! You may want to print the following steps.

  2. Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window.

  3. Type %userprofile%/appdata and select OK.

  4. Open the LocalLow folder.

  5. Open the Microsoft folder.

  6. Open the Silverlight folder.

  7. Right-click on the is folder and select Delete.

  8. Open a browser and try Netflix again.

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox, or Opera and try Netflix again. Before you download, ensure your computer meets the following system requirements:

  • Google Chrome requires OS X 10.9 (Mavericks) or later.

  • Mozilla Firefox requires OS X 10.7 (Lion) or later.

  • Opera requires OS X 10.9 (Mavericks) or later.

Troubleshoot your browser

  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.

    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen.

    2. Select Sign In to sign back in and play your TV show or movie again.

  2. Restart your browser
    Sometimes restarting your browser can clear this issue.

    • Quit your browser, restart it, and play your movie or TV show again.

  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox, Opera, or Safari and try Netflix again. Our web player works best on:

    • Google Chrome on Mac OS X 10.9 or later (Snow Leopard).

    • Mozilla Firefox on Mac OS X 10.7 or later.

    • Opera on Mac OS X 10.9 or later.

    • Safari on Mac OS X 10.10 or later.

Turn off private browsing or sandbox mode

Private browsing (also called Sandbox mode) prevents Netflix from using cookies to store information needed to stream video from our service. It may also force the Microsoft Silverlight plug-in used by Netflix.com to install every time you launch your browser.

Turn off Private Browsing in Safari:

  • From the Safari menu, select Private Browsing.

    • The Private tag (Safari Private tag icon) will disappear from the right-corner of the URL bar.

Turn off Private Browsing in Firefox:

  • Close or save all work in any open tabs.

  • Click Firefox.

  • Click Preferences.

  • Click the Privacy tab.

  • Change the drop-down menu under History to Firefox will: Remember History.

  • Click OK when prompted to restart Firefox.

Turn off Private Browsing in Chrome:

  • To turn off Incognito mode, simply close your browser window and reopen Chrome from your Applications folder.

Make sure application storage is turned on

The Microsoft Silverlight plug-in requires application storage to be turned on to stream TV shows and movies from Netflix.com.

  1. Right-click the error message and select Silverlight Preferences.

  2. Click the Application Storage tab.

  3. Make sure the Enable application storage box is checked.

  4. Click the red circle in the upper left corner to close the window.

  5. Try Netflix again.

Verify administrative rights on your OS X profile

The Netflix.com player uses the Microsoft Silverlight plug-in, which requires that your OSX profile has administrative rights.

To confirm your account rights:

  1. Select the Apple icon in the upper left corner of the screen, then select System Preferences.

  2. From the System section:

    • In Lion (10.7) or later, select Users & Groups.

    • In Snow Leopard (10.6) or earlier, select Account.

  3. Make sure Admin appears under the current user name.

If you are signed in as Admin and are still unable to watch, there may be an issue with the permissions on your account. You may want to retry the previous steps while signed in as a different user with administrative rights, or create a new Administrator account and try again.

To create a new Administrator account:

  1. Select the Apple icon in the upper left corner of the screen, then select System Preferences.

  2. From the System section:

    • In Lion (10.7) or later, select Users & Groups.

    • In Snow Leopard (10.6) or earlier, select Account.

  3. Select the Lock icon.

  4. Enter your password.

  5. Select Add (+) below the list of accounts.

  6. Select Administrator from the New Account pop-up menu.

  7. Enter a name that you would like to use for the account.

  8. Enter the account password in the Password and Verify fields, and a hint to help recover the password.

  9. Select Create User.

  10. Ensure that the option to Allow user to administer this computer is checked.

You may now attempt to sign in with the new Administrator account and retry Netflix.

For more information about troubleshooting permissions issues in Mac OS X, we recommend contacting Apple.

Clear the Silverlight temporary files

  1. Quit all open browsers - including this window! You may want to print the following steps.

  2. Select the Finder icon in your Dock.

  3. In the menu bar at the top of the screen, select Go.

  4. Hold down the Option (Alt) key on your keyboard and select Library.

    1. If Library is not listed, select Home and open the Library folder.

  5. Open the Application Support folder.

  6. Open the Microsoft folder.

  7. Open the Silverlight folder.

  8. Drag the is folder to the Trash.

  9. Open a web browser and try Netflix again.