Netflix Error N8157 3172

The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.

This error is usually caused by one of three things:

  • A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
  • An issue with the Silverlight plugin itself
  • An issue with the content you're trying to play

To fix this error, follow the steps below for your Windows or Mac computer.

Steps for Windows

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on Windows XP Service Pack 2 or later.
  • Mozilla Firefox on Windows Vista or later.
  • Opera on Windows Vista Service Pack 2 or later.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:
    • Google Chrome on Windows XP Service Pack 2 or later.
    • Mozilla Firefox on Windows Vista or later.
    • Opera on Windows Vista Service Pack 2 or later.

Reboot your computer
  1. Shut your computer down completely and restart it.
  2. Play your movie or TV show again.

Steps for Mac

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on OS X 10.6 (Snow Leopard) or later.
  • Opera on OS X 10.9 (Mavericks) or later.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:
    • Google Chrome on Windows XP Service Pack 2 or later.
    • Mozilla Firefox on Windows Vista or later.
    • Opera on Windows Vista Service Pack 2 or later.

Reboot your computer
  1. Shut your computer down completely and restart it.
  2. Play your movie or TV show again.