- Clear browser cookies
Your browser may be referencing an out-dated or corrupted setting in the cookie file.
- Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
- Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
- Restart your browser
Sometimes restarting your browser can clear this issue.
- Quit your browser, restart it, and play your movie or TV show again.
- Try another browser
A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
- If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.