Netflix says 'Whoops, something went wrong...Unexpected Error.'

If you see an error on your computer that says

Whoops, something went wrong...
Unexpected Error

It typically points to information stored on your browser that needs to be refreshed. Follow the troubleshooting steps for your browser below to resolve the issue. If you see an error code along with this message, please search our Help Center for that error code instead.

Firefox

Refresh Firefox
Note:
If you complete this step, you will lose modified browser preferences such as extensions and themes, website permissions, and toolbar customization.
  1. Select the Menu icon menu icon from the upper right corner.

  2. Select Help or firefox help icon.

  3. Select Troubleshooting information.

  4. Select Refresh Firefox.

  5. Once the refresh is complete, try Netflix again.

Google Chrome

Clear cached images and files
  1. Click the Chrome menu button AndroidMenuIcon.png on the browser toolbar.

  2. Select Settings.

  3. Scroll down and select Show advanced settings....

  4. Under Privacy, select Clear Browsing Data.

  5. In the Obliterate the following items from drop-down, select the beginning of time.

  6. Check Cached images and files.

  7. Select Clear Browsing Data.

  8. Try Netflix again.

Internet Explorer

Refresh the page

  1. Refresh the page using the refresh icon next to the address bar.

  2. Try Netflix again.

Clear the Netflix cookie from your web browser

  1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Restart your computer

  1. Shut your computer down completely and restart it.

  2. Try Netflix again.

Clear browser data

Note:
Performing the steps below will clear Internet Explorer's saved login data.
  1. Open Internet Explorer and select the gear icon .

  2. Select Internet Options.

  3. Select Browsing History.

  4. Select Delete.

  5. Check Cookies and Website Data.

  6. Uncheck Preserve favorite website data.

  7. Select Delete.

  8. Try Netflix again.

Microsoft Edge

Refresh the page

  1. Refresh the page using the refresh icon next to the address bar.

  2. Try Netflix again.

Clear the Netflix cookie from your web browser

  1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Restart your computer

  1. Shut your computer down completely and restart it.

  2. Try Netflix again.

Clear browsing data

Note:
Performing the steps below will clear Microsoft Edge's saved login data.
  1. Select the menu icon in upper right corner of the browser.

  2. Select Settings.

  3. Under Clear browsing data, select Choose what to clear.

  4. All boxes should already be checked. Select Clear.

  5. Try Netflix again.

Safari

Restart your computer

  1. Shut your computer down completely and restart it.

  2. Try Netflix again.

Enable cookies

  1. From the Safari menu, select Preferences.

  2. Select Privacy.

  3. Under Cookies and website data, select Allow from websites I visit.

  4. Close Preferences to save your new privacy setting.

  5. Try Netflix again.

All other browsers

We are currently researching this error. To help us investigate, please contact customer service.