Netflix Playback Error NW-3-6 on Sony PlayStation 3

If you see an error that says,

We're having a problem connecting to Netflix. Please try again or visit: Code: nw-3-6

This error usually indicates a network connectivity issue preventing the PS3 from accessing Netflix. Try the following troubleshooting steps to resolve the issue.

Verify Proper DNS Settings
  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on the type of network being used.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press to the right three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Select Automatic for MTU.
  11. Select Do Not Use for Proxy Server.
  12. Select Enable for UPnP.
  13. Tap right on the analog stick until you see the option to "Press the X button to save settings."
  14. Press the X button.
  15. Select Test Connection.

Troubleshoot network connection issues
If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Contact Internet Provider

If the above steps fail to resolve the error, you may need to contact your Internet provider for assistance troubleshooting a potential DNS issue.

Wait time: 2 minutes