Netflix Playback Error NW-3-6 on PS3

If you see an error that says,

We're having a problem connecting to Netflix. Please try again or visit: www.netflix.com/help. Code: nw-3-6
This error usually indicates a network connectivity issue preventing the PS3 from accessing Netflix. Try the following troubleshooting steps to resolve the issue.

Verify Proper DNS Settings
  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on the type of network being used.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press to the right three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Tap right on the analog stick until Press the X button to save settings is displayed onscreen.
  11. Press the X button.
  12. Select Test Connection.

Troubleshoot problems connecting to Netflix

If you're still having issues playing your movie or TV show, see our steps for troubleshooting problems connecting to Netflix.

Contact Internet Provider

If the above steps fail to resolve the error, you may need to contact your Internet provider for assistance troubleshooting a potential DNS issue.

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