I'm getting a black screen with player controls when I try to stream on my computer.

If you're getting a black screen with player controls on your Windows computer, it's typically caused by either an administrator rights issue or a hardware issue. Before continuing, try playing another title. If an error code appears, search our Help Center for that code. If playing another title does not resolve the issue or generate an error code, follow the troubleshooting steps for your operating system below to resolve the issue.

Windows 7/Vista

Make sure your Windows user account can access Netflix.com

The Microsoft Silverlight player on which Netflix.com runs requires that your Windows user account have administrative rights.

To confirm your account has admin rights, try the following troubleshooting steps:

Run browser as Administrator

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click on the Start Menu in the bottom left hand corner of your screen.
  3. Select All Programs.
  4. From the items listed, right-click (or press and hold on touchscreen devices) on your preferred browser icon (Netflix supports Internet Explorer, Firefox, and Google Chrome).
  5. Select Run as Administrator.
  6. If prompted, select Allow.
  7. Use this newly opened window to play your movie or TV show again.
    • Attempting to play again from the original browser window will likely result in the same error.
    • If these steps allow you to stream movies and TV shows from Netflix.com, your account does not have administrative rights. Talk to your computer manufacturer/administrator to add administrative rights to your account.

Log in as another Windows user

  • If you are able to play your movie or TV show, the new user account has the needed permissions to use the Silverlight player.

Windows XP

Reinstall your audio card drivers

Your audio card drivers may be out of date or corrupt.

  • Uninstall and reinstall your audio card driver. Your owner's manual or audio card manufacturer's website can help.