How do I fix choppy video on my computer?

If the movie or TV show you're trying to watch skips, jumps, or looks like a slideshow, try the troubleshooting steps below.

Close other browser tabs, applications or programs

Netflix streaming performance may improve if you close browser tabs, applications and programs that may be taking up your computer's memory and processing resources.

Disable high definition (HD) streams

While playing a movie or TV show, check to see if there is an HD button.

  • If you see an HD button, click it, then uncheck Allow HD.

Troubleshoot Network Connection Issues

The issue you're experiencing is likely due to a connectivity problem. See our steps for Troubleshooting Network Connection Issues to continue troubleshooting.

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