Netflix Playback Error UI-113 on Sony PlayStation 3

If you get the error code UI-113 accompanied by a message that says,

We're having a problem starting your Netflix, please try again later

This error occurs when there is some information stored on the device that needs to be refreshed. Follow the steps below to refresh the information and get back to watching Netflix.

Refresh your Netflix Iogin information
  1. Begin from the PS3 Home Screen.
    • If you're not already at the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes to return to the home screen.
  2. Navigate to the TV/Video Services section and highlight Netflix.
  3. Press X.
  4. Immediately after pressing X, press and hold both Start and Select and continue to hold them down until a message appears asking Do you want to reset your Netflix settings and re-register?
  5. Select Yes.
  6. Enter your Netflix email address and password.

Want to contact us?
Start Live Chat

Are you a Netflix Member?

Wait time: less than 1 minute
Wait time: less than 1 minute