Using Netflix on your Virgin Media set-top box in the UK

Welcome to Netflix on your Virgin Media set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features

Netflix is available on select Virgin Media set-top boxes. Netflix streaming features on supported devices include:

Navigation
On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Older devices may not have rows of movie categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many movies and TV shows. To check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance or are not configured to display subtitles.

Parental Controls
Netflix allows you to set parental controls on individual profiles.

Device Series Supported Regions Resolution Subtitles & Audio
The TiVo box UK 1080p Subtitles, Alternate Audio, 5.1 Surround Sound
V6 powered by TiVo UK 4K Subtitles, Alternate Audio, 5.1 Surround Sound

Set up Netflix

To connect your Virgin Media set-top box to your Netflix account, start from the Home screen and choose from the options below.

Connect from the Home Screen

  1. Press the Home button on the remote.
  2. Select Search & Discover.
  3. Select Netflix.
  4. Enter the Parental Control PIN (the default PIN is 1234).
  5. Select Sign In.​
    • If you do not see Sign In, select Yes on the Are you a member of Netflix? screen.
    • If you are not yet a member, follow the sign up prompts or set up your membership online.
  6. Enter your Netflix email address and password.
  7. Select Continue.

Connect from Channel 204

  1. Use your remote to navigate to channel 204 on your TV.
  2. Once on channel 204, select OK to launch the Netflix app.
  3. Enter the Parental Control PIN (the default PIN is 1234).
  4. Select Sign In.​
    • If you do not see Sign In, select Yes on the Are you a member of Netflix? screen.
    • If you are not yet a member, follow the sign up prompts or set up your membership online.
  5. Enter your Netflix email address and password.
  6. Select Continue.

Your device is now connected to your Netflix account. Enjoy!

Sign out of Netflix

To sign out of the Netflix account on your device, follow the steps below.

  1. Start at the TiVo home screen by selecting Home.
  2. Choose Help & Settings.
  3. Select System Info.
  4. Select Netflix Account Information.
  5. Select Sign Out of Netflix Account.

Netflix in Ultra HD

Netflix is available in Ultra HD on select Virgin Media set-top boxes. To stream in Ultra HD, you will need:

  • A TV compatible with Ultra HD streaming from Netflix. See below for more details.
  • A plan that supports streaming in Ultra HD. You can check which plan you're currently on at netflix.com/ChangePlan.
  • A steady internet connection speed of 25 megabits per second or higher. See below for more details.
  • Streaming quality set to Auto or High. More information about video quality settings can be found in our Playback Settings article.

The following Virgin Media models currently support Netflix in Ultra HD:

  • V6 powered by TiVo