Using Netflix on your Comcast Xfinity X1 set-top box

Welcome to Netflix on your Comcast Xfinity X1 set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account.

Supported Models and Features
Set up Netflix
Sign out of Netflix
Netflix in Ultra HD
Netflix in HDR

Netflix is available on select Comcast Xfinity X1 set-top boxes, listed below. Netflix streaming features on supported devices include:

Navigation
On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance, or are not configured to display subtitles.

Parental Controls
Netflix allows you to set parental controls on individual profiles.

Silent Sign-In (SSI)
Some X1 set-top boxes support Silent Sign-In, a technology that enables automatic sign in. Netflix customers who are billed through Comcast/Xfinity will automatically be signed in to their Netflix account on their new, additional, or replacement X1 set-top box if that box is SSI-enabled.

HDR
HDR capable devices will allow you to stream Netflix in HDR when connected to a compatible TV.

Device Series

Resolution

Subtitles & Audio

Arris XG1v2 - MX011AN* (X1)

1080p

5.1, Subtitles, Alternate Audio

Arris XG1v3 - AX013AN* (X1)

1080p

5.1, Subtitles, Alternate Audio

Arris XG1v4* (X1)

4K

5.1, Subtitles, Alternate Audio, HDR

Cisco G8 - CS011AN* (X1)

1080p

5.1, Subtitles, Alternate Audio

Cisco XiD - CXD01AN* (X1)

1080p

5.1, Subtitles, Alternate Audio

Pace XG1v1 - PX001AN* (X1)

1080p

5.1, Subtitles, Alternate Audio

Pace XG2v2 - PX022AN* (X1)

1080p

5.1, Subtitles, Alternate Audio

Pace XG1v3 - PX013AN* (X1)

1080p

5.1, Subtitles, Alternate Audio

Pace Xi3v2 - PX032AN* (X1)

1080p

5.1, Subtitles, Alternate Audio

Pace Xi5 - PX051AE* (X1)

1080p

5.1, Subtitles, Alternate Audio

Pace XiD - PXD01AN* (X1)

1080p

5.1, Subtitles, Alternate Audio

Sam XG2v2 - SX022AN* (X1)

1080p

5.1, Subtitles, Alternate Audio

Comcast_Arris_Xi6_4.2.2* (X1)

4K

5.1, Subtitles, Alternate Audio, HDR10

*SSI-enabled

If you’re unsure of your device’s model name or number, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

To connect your Comcast Xfinity X1 set-top box to your Netflix account, start from the Home screen and follow the steps below.

Connect from the Apps menu

  1. Press the XFINITY button on your remote.

  2. Scroll to and select Apps.

  3. Locate the Netflix app, then press OK.

  4. Once in the Netflix app, select Sign In.

Your device is now connected to your Netflix account. Enjoy!

Note:
If you sign up on your set-top box, you will not be asked to create a password. When you have completed signup, you will receive an email from Netflix prompting you to create a password on your mobile or web browser. You can stream on your set-top box without a password, but must create one to sign in on any other device. If you didn't receive or no longer have the email, you can create a password anytime by visiting Netflix.com/LoginHelp.

To sign out of the Netflix account on your device, follow the steps below.

Exit and sign out of Netflix

  1. Begin from the Netflix home screen.

  2. Press the Back or Last button on your remote.

  3. Select the gear icon gear icon on the right.

  4. Select Sign out.

  5. Select Yes to confirm.

  6. You will now be given the option to sign in as a different Netflix member.

Exit Netflix without signing out

  1. Begin from the Netflix home screen.

  2. Press the Back or Last button on your remote.

  3. Select the gear icon gear icon on the right.

  4. Select Exit.

  5. Select OK.

Netflix is available in Ultra HD on select Comcast Xfinity X1 set-top boxes. To stream in Ultra HD, you will need:

The following X1 models currently support Netflix in Ultra HD:

  • Arris XG1v4 (X1)

  • Comcast_Arris_Xi6_4.2.2 (X1)

Netflix is available in HDR on select Comcast Xfinity X1 set-top boxes. To stream in HDR, you will need:

The following X1 models currently support Netflix in HDR:

  • Arris XG1v4 (X1)

  • Comcast_Arris_Xi6_4.2.2 (X1)

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