If you get a Cinavia error message when trying to play a Netflix DVD or Blu-ray disc, it's typically due to the copyright protection on your DVD or Blu-ray player. Follow the troubleshooting steps below to resolve the issue. If you have any issues with the steps below, please reach out to the device manufacturer for help.
For help with firmware updates, refer to the device manual or contact the device manufacturer. Once the firmware is updated, try playing the DVD or Blu-ray disc again.
The following steps can vary based on device and manufacturer. If the steps below don't work, or if the options aren't available on your device, you'll need to refer to the device manual or contact the device manufacturer for help.
Select Settings on the home screen.
Select Audio.
Select Digital Output.
Select a re-encoded option.
Try playing the DVD or Blu-ray disc again.
If you're still not able to play the disc, we highly suggest reaching out to the device manufacturer. They'll be able to determine the best next steps for getting your DVD or Blu-ray player working.