How do I report a stolen device?

If your device has been stolen, we recommend that you check your Recent Device Streaming Activity page, which will display the date and time of streaming, along with the country, state and IP address the content was streamed from, and the device type used to stream. Please note that location information is approximate and determined by where the detected IP address is registered. You must remain signed in on your stolen device to retrieve IP address and location information.

If someone is using your Netflix account to stream content on your stolen device, you may provide the IP addresses found on the Recent Device Streaming Activity page directly to law enforcement to assist with their investigation.

If additional information is needed for an investigation, Netflix will work with law enforcement agencies to the fullest extent allowed by local law. Requests for information about a Netflix account must be submitted by a law enforcement agency; legal process may be required depending upon your jurisdiction. Contact us for further information.

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