Using Netflix on your BT or Plusnet YouView set-top box

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Using Netflix on your BT or Plusnet YouView set-top box

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Using Netflix on your BT or Plusnet YouView set-top box

Welcome to Netflix on your BT or Plusnet YouView set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features

Set up Netflix

Sign out of Netflix

Netflix in Ultra HD

Netflix is available on select BT and Plusnet YouView set-top boxes. Netflix streaming features on supported devices include:

Navigation
On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Older devices may not have rows of movie categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many movies and TV shows. To check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance or are not configured to display subtitles.

Parental Controls
Netflix allows you to set parental controls on individual profiles.

Silent Sign-In (SSI)
Some BT set-top boxes support Silent Sign-In, a technology that enables automatic sign in. Netflix customers who are billed through BT will automatically be signed in to their Netflix account on their new, additional, or replacement BT set-top box if that box is SSI-enabled.

Device Series	Supported Regions	Resolution	Subtitles & Audio
DTR-T1000*	UK	1080p	Subtitles, Alternate Audio
DTR-T2100*	UK	1080p	Subtitles, Alternate Audio
DTR-T2110*	UK	1080p	Subtitles, Alternate Audio
DB-T2200*	UK	1080p	Subtitles, Alternate Audio
DB-T2210*	UK	1080p	Subtitles, Alternate Audio
DTRT-4000*	UK	4K	Subtitles, Alternate Audio, 5.1 Surround Sound
Plusnet T2120	UK	1080p	Subtitles, Alternate Audio
Plusnet T2220	UK	1080p	Subtitles, Alternate Audio

*SSI-enabled

To connect your BT or Plusnet YouView set-top box to your Netflix account, start from the Home screen and follow the steps below.

Connect from the YouView button

Press the YouView button on your remote.
Select Players & Apps.
Select Players.
Select Netflix.
Once in the Netflix app, select Sign In.
- If you are not yet a member, follow the signup prompts or set up your membership online.

Your device is now connected to your Netflix account. Enjoy!

Note:

If you sign up on your set-top box, you will not be asked to create a password. When you have completed signup, you will receive an email from Netflix prompting you to create a password on your mobile or web browser. You can stream on your set-top box without a password, but must create one to sign in on any other device. If you didn't receive or no longer have the email, you can create a password anytime by visiting Netflix.com/LoginHelp.

If you cannot locate the Netflix app

Your YouView set-top box may need to be updated. To update your YouView, follow the steps below.

Press the YouView button on your remote.
Locate Settings and press OK.
Locate Device Management and press OK.
Locate Software Update and press OK.
Press OK again to prompt the set-top box to search for available updates.
- If an update is available, a progress bar will appear to show progress of the update.
- If the set-top box has the most up-to-date software, you will see Software is up to date.
Once the update is complete, repeat the steps above to connect from the YouView button.

Your device is now connected to your Netflix account. Enjoy!

To sign out of the Netflix account on your device, follow the steps below.

Exit and sign out of Netflix

Begin from the Netflix home screen.
Press the Back button on your remote.
Select the gear icon on the right.
Select Sign out.
Select Yes to confirm.
You will now be given the option to sign in as a different Netflix member.

Exit Netflix without signing out

Begin from the Netflix home screen.
Press the Back button on your remote.
Select the gear icon on the right.
Select Exit.
Select OK.

Netflix is available in Ultra HD on select BT set-top boxes. To stream in Ultra HD, you will need:

A 2014 or newer Ultra HD TV with the Netflix app, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
A plan that supports streaming in Ultra HD. You can check which plan you're currently on at Netflix.com/ChangePlan.
A steady internet connection speed of 25 megabits per second or higher.
Streaming quality set to High or Auto. More information about video quality settings can be found in our playback settings article.

The below is a list of BT models that currently support Netflix in Ultra HD.

DTRT-4000

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