If Netflix isn't working on your Android phone or tablet, you can fix common issues with these steps.
Turn your device off, then back on
Turn off your phone or tablet. Make sure it's turned off, not just locked.
Turn it back on.
Try Netflix again.
Clear the Netflix app data
If you clear your Netflix app data, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.
Find the Netflix app on your Android device.
Tap and hold the app icon, then tap App info.
Tap Storage & cache > Clear storage > OK.
Note: The exact steps may be different for your device. Check your device manual or contact the company that made it for the most up-to-date instructions.
Reinstall the Netflix app
If you uninstall Netflix, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.
From your Android phone or tablet, open the Netflix page in the Play Store.
Tap Uninstall, then Install.
Update your Android OS version
You can update your Android device's OS (operating system) from the Settings app. Visit Google's support site to get the exact steps or to troubleshoot an issue.
Test your internet connection
Using a web browser, go to fast.com.
Wait for the test to finish.
If your browser shows an error message or the website doesn't load, it means your device isn't connected to the internet. You might need to troubleshoot your home network or your device's connection to the internet.
Restart your home network
Turn off your device, then unplug your modem and router from power.
After 30 seconds, plug in your modem and router.
Wait 1 minute, then turn on your device.
Note: Some devices, modems, and routers might take longer to reconnect to the Internet.
What to do next
Try searching our Help Center for the error code or issue you're having. There might be an article with other steps that fix your exact issue.
If these steps didn't fix the problem or there wasn't an article matching the issue, contact us for more help.