Netflix Corporate Website Privacy Statement

This Privacy Statement explains our practices regarding the collection, use, and disclosure of certain information, including your personal information in connection with your interaction with Netflix websites that link to this Privacy Statement. To see our California Consumer Privacy Act (CCPA) Privacy Notice, please click on this link or simply scroll down.

If you have questions relating to our practices for handling certain information in connection with the Netflix service, please visit www.netflix.com/privacy.

Contacting Us

For questions specifically about this Privacy Statement, or our use of your personal information, please contact our Data Protection Officer/Privacy Office by email at corporateprivacy@netflix.com.

The data controller of your personal information is Netflix, Inc. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of Information

We receive and store information about you such as:

  • Information you provide to us: We collect information you provide to us which includes:

    • your name, email address, address, and telephone number. If you register for access to certain sites (e.g. Netflix Media Center), we also collect information to facilitate your registration, including login credentials,  professional information such as social media usernames, your employer, your job title, and your connection to Netflix and reasons for wanting to register. We may collect this information in a number of ways, including when you interact with our websites, or email us.

  • Information we collect automatically: We collect information about your use of our service, your interactions with us, as well as information regarding your network,  network devices, and your computer, mobile phone or other internet connected devices you might use to access our websites (such as gaming systems, smart TVs, mobile devices, and set top boxes). This information includes:

    • your activity on our websites, such as statistics on page views and the features of our service with which you interact;

    • your interactions with our emails;

    • device IDs or other unique identifiers;

    • device and software characteristics (such as type and configuration), connection information such as speed and latency measurements, connection type (wifi, cellular), referring source (for example, referral URLs), IP address (which may tell us your general location and internet service provider (ISP)), browser and standard web server log information;

    • If you have registered through Netflix Media Center to be invited to view screeners and have elected to link your Netflix Media Center account with a Netflix streaming service account, when you view such screeners, we may collect information including when you have accessed a screener, and how much of it you have viewed; and

    • information collected via the use of cookies, web beacons and other technologies. (See our "Cookies” section for more details.)

  • Information from other sources: We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include:

    • service providers that may host or support our websites or help us determine a location based on your IP address in order to localize the experience and for other uses consistent with this Privacy Statement;

Use of Information

We use information to provide, analyze, administer, and enhance our websites and, where applicable, to process your registration for access to certain sites linked to this Privacy Statement. For example, we use such information to:

  • determine your general geographic location and localize the experience;

  • secure our systems, prevent fraud and help us protect the security of our websites;

  • prevent, detect and investigate potentially prohibited or illegal activities, including fraud;

  • analyze and understand our visitors, improve our websites;

  • communicate with you concerning our websites and, if you have registered for access to certain sites, to assist you with operational requests, such as password reset requests. These communications may be by various methods, such as email.

Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

  • The Netflix family of companies: We share your information with Netflix affiliates and subsidiaries as needed for: providing you with access to our websites; providing customer support; making decisions about service improvements; and for other purposes described in the Use of Information section of this Privacy Statement.

  • Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide communications, security, infrastructure and IT services, to customize, personalize and optimize our websites, and to analyze and enhance data (including data about users' interactions with our websites). In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).

  • Protection of Netflix and others: Netflix and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities, security or technical issues, or (d) protect against harm to the rights, property or safety of Netflix, its users or the public, as required or permitted by law.

  • Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.

You may also choose to disclose your information through social plugins and similar technologies. Social plugins and social applications are operated by the social networks themselves, and are subject to their terms of use and privacy policies.

Your Information and Rights

You can request access to your personal information, or that we correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you.

For other requests, or if you have any other questions regarding our privacy practices, please contact our Data Protection Officer/Privacy Office at corporateprivacy@netflix.com. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks. In certain cases, we may not be able to fulfill requests to exercise rights, including the right to know or delete personal information, because we only collect limited information about users and we are unable to verify requests to the standard required by applicable data laws. We may retain information as required or permitted by applicable laws and regulations, and to fulfill the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

If you are a California consumer, please see our California Consumer Privacy Act (CCPA) Privacy Notice by simply scrolling down.

Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your personal information.

Changes to This Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of our websites after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Statement, do not access our websites. To see when this Privacy Statement was last updated, please see the "Last Updated" section below.

Cookies

We and our Service Providers use cookies and other technologies (such as web beacons). Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. We may use other technologies such as browser storage and plugins (e.g. HTML5, IndexedDB and WebSQL), which may also store small amounts of data on your device. In many cases, declining cookies will make web beacons (also known as clear gifs or pixel tags) associated with such cookies, less effective. We use these types of technologies for various reasons, like making it easier for you to access our sites by remembering you when you return; to provide, analyze, understand and enhance our sites; improve site performance, monitor visitor traffic and actions on our sites; and to deliver and tailor our messages, and understand interactions with our messages (including emails).

California Consumer Privacy Act (CCPA) Privacy Notice

This Privacy Notice applies to California consumers and supplements the Privacy Statement.

Personal Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“CCPA personal information”). We have collected the following categories of CCPA personal information from consumers within the last twelve (12) months:

  • Identifiers: “Identifiers” covers a broad range of information, including things like name, email address, telephone number, and IP address. We collect some CCPA personal information that falls into this category. For example, if you register for access to certain sites (e.g. Netflix Media Center), we also collect information to facilitate your registration, we’re going to collect name, email address, address, and telephone number. We collect IP addresses, identifiers from the devices you use to connect, and characteristics about the networks you use when you connect to our service online.

  • Commercial information: This includes information about products or services considered, obtained or purchased.

  • Internet or other electronic network activity information: Our websites are online, so we collect CCPA personal information in this category, like your interactions with our service.

  • Geolocation data: Our applications don’t collect precise geolocation data from GPS sensors. However, we do collect IP addresses from which we can determine your general location.

Uses of CCPA personal information

We use categories of CCPA personal information listed above for the purposes noted in the Use of Information section of our Privacy Statement. For ease of reference, we repeat that section below:

We use information to provide, analyze, administer, enhance our websites. For example, we use such information to:

  • determine your general geographic location, localize the experience;

  • secure our systems, prevent fraud and help us protect the security of our websites;

  • prevent, detect and investigate potentially prohibited or illegal activities, including fraud;

  • analyze and understand our visitors, improve our website;

  • communicate with you concerning our websites and, if you have registered for access to certain sites, to assist you with operational requests, such as password reset requests. These communications may be by various methods, such as email.

Categories of CCPA personal information disclosed for a business purpose

We disclose the categories of CCPA personal information listed below for business purposes. (Please see the Disclosure of Information section of our Privacy Statement for additional details that may be of interest to you.)

  • Identifiers: We may disclose identifiers for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer, law enforcement, courts, governments and regulatory agencies.

  • Commercial information: We may disclose commercial information for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.

  • Internet or other electronic network activity information: We may disclose these types of information for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.

  • Geolocation data: We may disclose geolocation data for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.

Sources of CCPA personal information

We explain our sources of information in the Collection of Information section of our Privacy Statement. (Please see that section for more information that may be of interest to you.) For ease of reference, in regard to CCPA personal information these are:

  • You (the consumer) when you provide us CCPA personal information directly, and when we collect it automatically based on your interactions with us (for example, through your computer, mobile phone or other internet connected device you use to access our websites (such as gaming systems, smart TVs, and set top boxes).

  • Other sources: service providers who support our websites.

Your rights under the CCPA

  • You have the right to request that we disclose: what categories and specific pieces of CCPA personal information have been collected about you; the categories of sources from which CCPA personal information are collected; our business or commercial purpose for collecting, using, or disclosing CCPA personal information; the categories of third parties with whom we share CCPA personal information; the categories of CCPA personal information we have disclosed about you for a business purpose. We do not sell personal information.

  • You have a right to receive a copy of the specific CCPA personal information we have collected about you.

  • You have a right to deletion of your CCPA personal information, subject to exceptions under the CCPA.

  • You have a right not to receive discriminatory treatment for exercising any of your CCPA rights. We will not discriminate against you based on your exercise of any of your CCPA rights.

You can assert these rights only where we receive a verified request from you. For information on how to exercise your rights, please see the Your Information and Rights section above.

If you are a consumer under the CCPA and wish to contact us through an authorized agent, the authorized agent can submit a request on your behalf at corporateprivacy@netflix.com along with a statement signed by you certifying that the agent is authorized to act on your behalf. In order to verify the request and your identity, we may ask you to verify your identity. To make requests, or if you have a question regarding our privacy practices, please contact our Data Protection Officer/Privacy Office at corporateprivacy@netflix.com.

We may not be able to fulfill requests to exercise rights under CCPA, including the right to know or delete CCPA personal information because we only collect limited information about users, and we are unable to verify requests to the standard required by the CCPA.

Last Updated: May 10, 2021