Netflix Playback Error 2110

The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.

This error is usually caused by one of two things:

  • A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
  • An issue with the Silverlight plugin itself

To fix this error, follow the steps below for your Windows or Mac computer.


Steps for Windows

The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues on computers running Windows 7 or later. Netflix recommends using the Microsoft Fix It Tool to resolve this error.

Fix it

Link to Microsoft Fix it Tool for Silverlight

If the Fix it Tool didn't clear the error, or if you're running Windows XP or Vista, try the troubleshooting steps below.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.

Clear your browser cache

Open your Internet browser and follow the steps below,

  • Internet Explorer (9 and Newer):
    1. Select the gear icon Internet Explorer Settings Icon
    2. Select Internet Options
    3. Under Browsing History, select Delete
    4. Uncheck all except Temporary Internet Files
    5. Click Delete
  • Firefox (10 and Newer):
    • Click the menu button
    • Select the history drop down menu
      • Select History button for newer versions
    • Select Clear Recent History
    • Under Details, uncheck everything except Cache
    • In the Time Range to Clear dropdown, select Everything
    • Then click Clear Now
  • Chrome (version 23 and newer):
    • Click the menu button
    • Select History
    • Select Clear Browsing Data and uncheck everything except Cached images and files
    • In the Obliterate the following items from dropdown, select the beginning of time
    • Click Clear Browsing Data

Steps for Mac

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.

Clear your browser cache

Open your Internet browser and follow the steps below,

  • Safari:
    1. In the menu bar, click Safari
    2. Select Reset Safari and uncheck everything except Remove all website data
    3. Click Reset
  • Firefox (10 and newer):
    1. In the menu bar select Firefox
    2. Select Preferences
    3. Select Privacy
    4. Select the clear your recent history link and Uncheck everything except Cache
    5. In the Time Range to Clear dropdown, select Everything
    6. Click Clear Now

Wait time: less than 1 minute