Netflix Error 2110

The error you're seeing is related to the Silverlight plug-in, which Netflix uses to play TV shows and movies on your computer.

This error is usually caused by one of three things:

  • A computer setting preventing Silverlight from storing files it needs to play your TV show or movie
  • An issue with the Silverlight plug-in itself
  • An issue with the content you're trying to play

Follow the troubleshooting steps below to resolve the issue.

Steps for Windows

The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues on computers running Windows 7 or later. Netflix recommends using the Microsoft Fix It Tool to resolve this error.

Fix it

Link to Microsoft Fix it Tool for Silverlight

If the Fix it Tool didn't clear the error, or if you're running Windows XP or Vista, try the troubleshooting steps below.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen.
    2. Select Sign In to sign back in and play your TV show or movie again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your TV show or movie again.
  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:
    • Google Chrome on Windows XP Service Pack 2 or later.
    • Mozilla Firefox on Windows Vista or later.
    • Opera on Windows Vista Service Pack 2 or later.

Clear your browser cache

Open your Internet browser and follow the steps below,

Internet Explorer (version 9 or later):

  1. Select the Gear icon Internet Explorer Settings Icon.
  2. Select Internet Options.
  3. Under Browsing History, select Delete.
  4. Uncheck everything except Temporary Internet Files.
  5. Select Delete.

Firefox (version 10 or later):

  1. Click the Menu button.
  2. Select the history drop-down menu.
    • Click the History icon in newer versions.
  3. Select Clear Recent History.
  4. Under Details, uncheck everything except Cache.
  5. In the Time Range to Clear drop-down, select Everything.
  6. Then select Clear Now.

Chrome (version 23 or later):

  1. Click the Menu button.
  2. Select History.
  3. Select History again.
  4. Select Clear Browsing Data.
  5. In the Obliterate the following items from drop-down, select the beginning of time.
  6. Uncheck everything except Cached images and files.
  7. Select Clear Browsing Data.
  8. Try Netflix again.

Steps for Mac

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen.
    2. Select Sign In to sign back in and play your TV show or movie again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your TV show or movie again.
  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:
    • Google Chrome on Windows XP Service Pack 2 or later.
    • Mozilla Firefox on Windows Vista or later.
    • Opera on Windows Vista Service Pack 2 or later.

Clear your browser cache

Open your Internet browser and follow the steps below.

Safari:

  • Version 10 or later
  1. In the menu bar, select Safari.
  2. Select Preferences.
  3. Select the Privacy tab.
  4. Select the Manage Website Data... button.
  5. Select Remove All.
  6. Select Remove Now.
  7. Select Done.
  8. Try Netflix again.
  • Version 9 or earlier
  1. In the menu bar, select Safari.
  2. Select Reset Safari and uncheck everything except Remove all website data.
  3. Select Reset.
  4. Try Netflix again.

Firefox (version 10 or later):

  1. In the menu bar, select Firefox.
  2. Select Preferences.
  3. Select Privacy.
  4. Select the clear your recent history link
  5. In the Time Range to Clear dropdown, select Everything.
  6. Select Details and uncheck everything except Cache.
  7. Select Clear Now.
  8. Try Netflix again.