If you experience the error code H7037-1101 on your Windows computer, often accompanied by the following message:
Whoops, something went wrong...
Internet Connection Problem
An internet or home network connection problem is preventing playback. Please check your internet connection and try again.
It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.
If you are on a work, school, hotel, or hospital public Wi-Fi network:
Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.
Note that many public networks have limited bandwidth.
If you're using a cellular data network or satellite internet:
If possible, try a different network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL.
For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off your computer.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal state.
Turn your computer back on and try Netflix again.
If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:
Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.
Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.
Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.
If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.
Turn off your computer.
Plug your computer directly into your modem using an Ethernet cable.
Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
Turn on your computer and try Netflix again.
If this step gets you streaming again:
If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem. Contact whoever set up your home network for help resetting or re-configuring your router settings.
If you're still not able to stream:
If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.
If you were unable to complete this step:
We strongly recommend attempting to connect your computer directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.
If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:
If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.
If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.
If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.
If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.