Netflix Error F7355

If you get the error code F7355 on your computer, it usually means your browser's version is out of date, or isn't supported. Follow the steps below to fix the problem.

Update Firefox

  1. Select Firefox from the menu bar.

  2. Select About Firefox. This will check for updates and download any that are available.

  3. Once updates are complete, select Restart Firefox to Update.

  4. Try Netflix again.

If you encounter any issues updating Firefox, please refer to Mozilla's Update Failed support page.

Make sure your browser version is supported

To watch Netflix on a Windows or Mac computer, use one of the following browser versions. Other versions may still work, but we can't guarantee the Netflix experience on them.


Windows version

Mac version

Chrome OS version


Version 64 or later on Windows 7 or later

OS X 10.9 (Mavericks) or later


Firefox (official Mozilla versions)

Version 59 or later on Windows 7 or later

OS X 10.10 (Yosemite) or later

Internet Explorer

Version 11 or later on Windows 8.1 or later

OS X 10.10 (Yosemite) or later


Because Linux has so many configurations, Netflix Customer Service isn't able to troubleshoot Linux devices.

Microsoft Edge

Windows 10


Version 47 or later on Windows 7 or later

Mac OS X 10.10 (Yosemite) or later


Mac OS X 10.10 (Yosemite) or later on 2012 models or later and select 2011 models

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.