Netflix Stories - Game Support

Netflix Stories

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You're the main character in these interactive story games based on Netflix's hit shows and films. Romance, drama, intrigue — which fate will you choose?

About the game

Platforms: Android phone & tablet, iPhone, iPad, or iPod touch

Game category: Interactive Story

Number of players: Single player

Offline play: No

Cloud saves: Yes

Content rating: See the Google Play Store or the App Store

Languages: English (US), French, German, Italian, Portuguese (Brazil), Spanish (Castilian), Spanish (Latin America)

Developer: Boss Fight Entertainment, a Netflix game studio

How to download

Requirements

To play, you’ll have to install the game on your device first. You need:

  • A compatible device:

    • Android phone or tablet running Android 8.0 or later

    • iPhone with iOS 16 or later

    • iPad with iPadOS 16 or later

  • An active Netflix subscription

  • An internet connection to download and install the game

  • Enough storage space on your device


Installation

Android phones & tablets

From the Netflix app

The Netflix app includes a Mobile Games row on the home screen and a Games tab at the bottom.

  1. From the home screen in the app, swipe down to find the Mobile Games row, or tap the Games tab.

    Note:
    Not seeing the Mobile Games row or Games tab? Make sure you have the latest Netflix app version. See How to update the Netflix app on your Android device.
  2. Tap on the game, and tap Get Game. The Play Store will open.

  3. Tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  4. The game will download and install. When complete, choose Open.

    • After a game is installed, you can open it from the Mobile Games row or Games tab in the Netflix app. You can also tap its icon on your device's home screen or in the app drawer.

  5. The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!


From the Play Store

You can also search for a game in the Google Play Store.

  1. Open the Play Store and search for the game by name or see all available Netflix games.

  2. Select the game from the search results, and tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  3. The game will download and install. When complete, choose Open.

    • After a game is installed, you can open it from the Mobile Games row or Games tab in the Netflix app. You can also tap its icon on your device's home screen or in the app drawer.

  4. If prompted, tap Continue and then sign in using the email address and the password of your Netflix account

  5. Choose your Netflix profile and start playing!


Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

iPhone or iPad

From the Netflix app

The Netflix app includes a Mobile Games row on the home screen.

  1. From the home screen in the app, swipe down to find the Mobile Games row.

    Note:
    Not seeing the Mobile Games row? Make sure you have the latest Netflix app version. See How to update the Netflix app on iPhone, iPad, or iPod touch.
  2. Tap on the game, and then tap Get Game or Play Game.

  3. Tap Get or the Cloud icon on the App Store banner.

  4. The game will download and install. When complete, tap Open.

    • After a game is installed, you can open it from the Mobile Games row in the Netflix app, or by tapping its icon on your device's home screen.

  5. The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!


From the App Store

You can also search for a game in the App Store.

  1. Open the App Store and search for the game by name or see all available Netflix games.

  2. Select the game from the search results, and tap Get or the Cloud icon.

  3. The game will download and install. When complete, tap Open.

    • After a game is installed, you can open it from the Mobile Games row in the Netflix app, or by tapping its icon on your device's home screen.

  4. If prompted to log in, tap Next and then enter your Netflix account email address and password. Select Log in.

  5. Choose your Netflix profile and start playing!


Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

New story release

When the exact date of a new story's release is available, it will be listed in the app on the story’s icon. On that date, the first playable chapters will be available after 4:00 PM UTC (11:00 AM EST). Enable push notifications for the app to know when it's ready to play!

New chapter release

The exact date of the next chapter's release will be listed on the story's detail page. On that date, the new chapter will be available after 4:00 PM UTC (11:00 AM EST). Enable push notifications for the app to know when they're available.

Gameplay questions

Stuck in the game somewhere? Wondering how something works? Have questions about in-game settings? Here are answers to common gameplay questions.

Possible spoilers below.

System and Settings

  • Changing the language
    From the landing page, tap SETTINGS. Tap LANGUAGE and choose your language to play in.

  • How to find your Player ID
    Your Player ID is a unique number associated with your account. This can help our team better find issues if you have to contact support. It can be found in the game by tapping on SETTINGS.

How to play

  • Increase player level

    • You gain XP by playing chapters. As your level progresses you'll receive new titles and badges.

  • Restart Story

    • Restarting the story returns you to the beginning and completely resets your progress. This can be done by tapping the circular arrow button next to the Resume Story or Resume Chapter button.

  • Restart Chapter

    • You may choose to replay any chapter that you have started or completed during your current playthrough. This can be done by clicking the circular arrow button next to the Resume Story or Resume Chapter button and selecting the chapter you wish to replay. Be aware that choosing to replay a chapter will erase all progress beyond the chapter selected to replay.

Troubleshooting/Issues

Having a problem with the game? Here are fixes to try for common problems.

Game crashes, freezes, or stops responding

If your game stops working, won't respond, or closes suddenly:

Game performance or visual issues

If your game doesn't perform well, lags, or visually skips or stutters:

Game sound or volume issues

If you don't get any sound or the volume is too quiet:

  • Check your device's volume or sound settings. If your phone has a Silent or Do Not Disturb mode make sure it's off.

  • If the game has its own sound settings, check if they're on and turned up.

  • If your device is connected to a speaker or headphones using Bluetooth, try turning Bluetooth off and back on.

If the sound is choppy or stutters:

Game error message or code

If you get one of these errors, go to the matching article below for steps that fix the problem.

If you get a different error message or code, you can contact us to let us know there's a problem.

Lost game progress or missing game items

If you lost game progress, your game save was reset, or are missing game items or currency, please contact us.

If the steps don't fix your issue or the issue returns after doing the steps, contact us for more help.

Not finding what you're looking for? Check our Netflix Games article. You can also always contact Boss Fight support.

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