Netflix says 'Feature not available.'

If you see an error that says

Feature not available

It typically indicates that your Sony Bravia hasn't fully connected to the internet. Try waiting an extra minute and relaunching the Netflix app. If you're still running into the error message, follow the troubleshooting steps for your device below.

Refresh your internet apps

If you see Settings on your home screen:

  1. Begin from the home screen and select Settings.

  2. Select Network.

  3. Select Refresh Internet Content, then try Netflix again.

    • If you do not see Refresh Internet Content, return to the Settings screen and continue below.

  4. Select Preferences.

  5. Select Setup.

  6. Select Network.

  7. Select Refresh Internet Content.

  8. Try Netflix again.

If you do not see Settings on your home screen:

  1. Press the Menu or Home button on your remote.

  2. Select Internet Contents.

  3. Select Internet Video.

  4. Select Refresh by pressing the green button on your remote.

  5. Try Netflix again.

Contact your device manufacturer

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

  • Help upgrading to the latest firmware for the device.

  • Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.