Netflix Error M7357-1003

If you experience the error code M7357-1003 on your computer, it typically points to a component on your browser that needs to be updated or that is being blocked by a security setting or program. Follow the troubleshooting steps below to resolve the issue.

Update Chrome's content protection feature

  1. In the address bar on the Chrome browser, enter chrome://components and press Enter or Return on your keyboard.

  2. Find the Widevine Content Decryption Module component.

    • If it isn't listed, make sure you're using an official version of Google Chrome.

  3. Select Check for update.

    • If you see Status - Component updated, restart Chrome and try Netflix again.

    • If you see Status - Component not updated, continue troubleshooting below.

Reinstall Google Chrome

  1. To uninstall the Chrome browser, follow the steps from Google Chrome Help.

  2. After Chrome is uninstalled, install Google Chrome again.

  3. Once Chrome is installed, try Netflix again.

What to do next

If you complete the steps above but still get the error, it means that antivirus or firewall security software may be preventing Chrome's content protection feature from updating. Contact your security software manufacturer or an IT professional for more help, or use a different browser to watch Netflix.