If you experience the error code 100, often accompanied by the following message:
Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website.
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Begin from the Netflix home screen.
If your account has profiles, select Switch Profiles.
If your account does not have profiles, continue to the following step.
Select Sign Out.
Sign back in and try Netflix again.
Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode.
Leave your device off for 15 seconds.
Turn on your device and try Netflix again.
From the home screen, tap and hold the Netflix app.
Tap Remove app > Delete app > Delete.
Open the App Store and search for "Netflix."
Tap on the free Netflix app from Netflix, Inc.
To install the app, tap the cloud icon.
Once installed, try Netflix again.
If you can't find the Netflix app in the App Store, go to the Apple support site for help.
Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button.
Once your device powers on, try Netflix again.