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Netflix Error 100

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If you experience the error code 100, often accompanied by the following message:

Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Apple TV

Sign out of Netflix

Note:
If using the Apple remote application on an iPhone, iPod touch, or iPad, switch to the Apple TV remote to sign in

  1. Begin from the Netflix home screen.

  2. If your account has profiles, select Switch Profiles.

    • If your account does not have profiles, continue to the following step.

  3. Select Sign Out.

  4. Sign back in and try Netflix again.

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

iPhone, iPad, or iPod touch

Reinstall the Netflix app

Note:
Deleting the Netflix app will also delete any TV shows or movies you have downloaded.

  1. From the home screen, tap and hold the Netflix app.

  2. Tap Remove app > Delete app > Delete.

  3. Open the App Store and search for "Netflix."

  4. Tap on the free Netflix app from Netflix, Inc.

  5. To install the app, tap the cloud icon.

    Note:
    You might need to enter your Apple ID and password. If you forgot your Apple ID or password, go to the Apple support site for help.

  6. Once installed, try Netflix again.

If you can't find the Netflix app in the App Store, go to the Apple support site for help.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

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